Around one in four of the issues brought to Scottish bureaux relate to debt. As well as working with clients in crisis debt situations, many Scottish bureaux undertake financial capability work, including delivering face to face Money Advice Sessions on behalf of the Money Advice Service. The Scottish CAB Service campaigns tirelessly for responsible lending and appropriate solutions for people whose debts have become unmanageable.
Find out more here about our money and debt work.
25 Mar 2013
The Convention of Scottish Local Authorities (COSLA) is encouraging Scots to report loan sharks operating in their local communities.
6 Mar 2013
Citizens Advice Scotland have backed the OFT’s latest action on payday loans, which includes a 12-week deadline for firms to stamp out unfair lending or lose their licence.
15 Feb 2013
The government’s policy of forcing people to apply online for jobs and benefits is causing huge challenges for those who don’t have internet skills or access, according to a new report by Citizens Advice Scotland (CAS).

Publication date: March 2013
In October 2011, Citizens Advice Scotland published a briefing entitled The Impact of the Welfare Reform Bill on Scotland’s people and services. The briefing showed that an estimated £2.5 billion would be taken out of the local economy in Scotland during the lifetime of this Parliament and predicted what the impacts would be on people.

Publication date: February 2013
In November 2012, the UK Government launched its Government Digital Strategy . This paper sets out how the Government will transform the way it delivers services to citizens, including moving services online – a change in ethos to “digital by default”. Citizens Advice Scotland is concerned that a digital by default approach to welfare benefits could exclude some of the most vulnerable and marginalised members of society from accessing the very services they rely upon.

Publication date: February 2013
Based on the responses from bureau advisers to the recent Social Policy questionnaire, the Policy and Communications team have put together a forward work plan for 2013/14. This covers the issues that we plan to address over the coming year and the ways in which we plan to undertake this work.

Publication date: December 2012
As welfare changes begin to affect people across the country, Citizens Advice Scotland is producing briefings outlining their impact on people across Scotland in our Voices from the Frontline series. This briefing looks at the changes to Local Housing Allowance which significantly affected 4,400 claimants aged 25 to 35 across Scotland earlier in 2012.