On October 1st 2015, the Consumer Rights Act became law. It aims to simplify shoppers' rights, and help businesses know exactly where they stand.
25 Nov 2015
Citizens Advice Scotland have responded to George Osborne's Autumn StatementSpotlight:
4 Nov 2015
Citizens Advice Scotland has welcomed a report from the House of Commons Public Accounts Committee that calls on HMRC to produce a detailed plan setting out how and when it will provide an acceptable standard of customer service. In the first half of 2015, HMRC answered only 50% of the calls received by its contact centres.Spotlight:
2 Nov 2015
Will Aid is a scheme to have a will drawn up by a solicitor in exchange for a donation to charity.Spotlight:
25 Oct 2015
The Citizens Advice Service in Scotland has today published new evidence showing how it has met the steep rise in consumer demand for energy advice over the last few years.
Since 2011, the number of instances in which we have issued energy advice has increased by 130%. In 2014/15 alone we provided advice and support on 28,000 energy issues experienced by consumers throughout Scotland.
Today, on the eve of this years Big Energy Savings Week, we publish two new reports, showing Energy Advice in Detail – one for 2013/14 and one for 2014/15.Spotlight: