This report provides a detailed examination of the impact of sanctions on the people of Scotland with recommendations for change.
1 Aug 2014
People who stand up to costly broadband cancellation charges are seeing their fees passed to debt collectors, finds Citizens Advice and Citizens Advice Scotland.
31 Jul 2014
A campaign to end unfair and unclear charges on deliveries to rural areas, with its roots in Skye and Lochalsh CAB, has won support from the UK Government. Jo Swinson, Consumer Affairs Minister and MP for East Dunbartonshire, will launch the UK-wide statement of principles for parcel deliveries, based upon a document first drawn up by CAS, the Scottish Government and the Scottish Retail Consortium, on Thursday 31st July in Glasgow.
30 Jul 2014
The Care Inspectorate and Citizens Advice Scotland have teamed up to ensure more people know how to access help when things go wrong in care services.
The two organisations have developed an e-module for advisers in citizens advice bureaux. This allows CAB advisors to gain a detailed understanding of how the Care Inspectorate investigates complaints in care services and how people can access help.
23 Jul 2014
Thousands of working Scots are on the edge of poverty, due to the mis-use of Zero Hours Contracts by rogue employers. That’s the finding of a new report published today (Wednesday) by Citizens Advice Scotland.