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Citizens Advice Scotland

Latest news

  1. 26 Nov 2014

    Research commissioned by Citizens Advice Scotland and carried out by the respected Fraser of Allander Institute, a leading economic research unit, has concluded that Citizens Advice Services in Scotland made an economic contribution to the common good of £168.7m in 2013/14.

  2. 24 Nov 2014

    • This week marks two years since the introduction of the Payday Loan industry’s voluntary charter to govern their conduct.
    • Citizens Advice Scotland closely monitored payday lenders’ behaviour – and we made recommendations as to what needed to be done.
    • Nine out of Citizens Advice Scotland’s ten recommendations outlined last year have been met – but the industry’s products are still causing issues for thousands of consumers in Scotland.
  3. 19 Nov 2014

    Dear All,

    As part of our ongoing rural deliveries campaign, Citizens Advice Scotland (CAS) is undertaking a second review of the practices of online retailers who deliver in Scotland. We are attempting to determine whether online retailers have improved their practices since the last review and the launch of the Statement of Principles for parcel deliveries.

  4. 18 Nov 2014

    Citizens Advice Scotland (CAS) is seeking tenders from all interested parties to undertake a review of the Customer Forum for Water. The Customer Forum was established in 2011 to give customers a say in the process of setting water charges in Scotland. The lifespan of the current Customer Forum is due to come to an end in early 2015, and CAS and our partners are committed to undertake a review of the Forum.

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