Publication date:October 2016
Citizens Advice Scotland has responded to the Scottish Government consultation on Scottish Court fees to call for reconsideration of the plan to increase Court fees to recover the full costs of the civil Courts from Court users.
Increasing fees for Court users poses a real threat to access to justice.Spotlight:
Research into parcel delivery operators' views on rural parcel delivery in ScotlandPublication date:October 2016
The Consumer Futures Unit of Citizens Advice Scotland is seeking tenders for research into parcel delivery operators’ views on rural parcel delivery in Scotland. Our Specification of Requirement sets out the research scope and timescales for delivery. Please also download a Pricing Schedule.
The closing date for clarification questions is Monday 10th October 2016 and we would ask that tenders are submitted by Friday 21st October 2016.
Scottish Government consultationPublication date:September 2016
Citizens Advice Scotland agrees that the Scottish Government should
include in statute an ambition to eradicate child poverty. It is equally important
however that this ambition is backed up by clear strategies with specific,
measurable and deliverable actions that are directly linked to reducing the
levels of child poverty in Scotland.
Second Independent ReviewPublication date:September 2016
CAS has responded to the call for evidence to inform the second independent review of Personal Independence Payment.
Despite improvements having been made to waiting times and other aspects of benefit delivery, fundamental problems remain with respect to the design of Personal Independence Payment (PIP), specifically around assessments, medical evidence, length of awards, accuracy of decision making and mandatory reconsideration.
These are all issues that CAS raised in our response to the first independent review, and it is now crucial that solutions to these issues are found before more people experience similar problems as they undergo the transition from DLA to PIP.Spotlight:
Burial and cremation charges in Scotland 2016Publication date:September 2016
The basic cost of burial fees in Scotland (i.e. not including undertakers fees) is on average £1,363 in 2016. That’s a 7% increase since 2015.
Improving information and signposting for users and managers of private water suppliesPublication date:September 2016
The Consumer Futures Unit of Citizens Advice Scotland is very pleased to invite you to tender for research into Improving information and signposting for users and managers of private water supplies. Our Specification of Requirement sets out the research scope and timescales for delivery. Please also download a Pricing Schedule.
The closing date for clarification questions is Friday 16 September 2016 and we would ask that tenders are submitted by Friday 30 September 2016.
Many thanks and we look forward to hearing from you.
Issues affecting flooded consumers and ability to access affordable insurancePublication date:September 2016
CAS undertook a detailed survey research of 178 households in Scotland, over two thirds of which live in a flood risk area based on SEPA analysis.
The poverty premium in energy, telecommunications and finance in ScotlandPublication date:August 2016
As Scotland’s consumer champion, Citizens Advice Scotland (CAS) is driven to identify and mitigate consumer vulnerability through evidence-based advocacy and education. While anyone can be a vulnerable consumer, those on a low income can find themselves particularly susceptible to financial detriment.
Publication date:August 2016
The report provides information about the support provided by ASAP advisers over the period October 15 - June 16. We supported over 1,900 people with more than 8,900 new and repeat issues.Spotlight:
Publication date:August 2016
The final report by Deloitte about the governance review conducted in 2016.
Publication date:August 2016
CAB Clients in CrisisPublication date:July 2016
On-going analysis of CAB case evidence over the last four years has shown that more and more bureaux clients are experiencing periods of no income, and are unable to afford essentials including food, gas and electricity to heat their homes, as well as priority payments such as rent. More worryingly still are the number of clients who present at bureaux having not eaten in a number of days.
A consumers guide to avoiding the latest financial scamsPublication date:July 2016
This consumer guide provides information on the latest financial scams the Citizens Advice service in Scotland has seen and how to spot the signs of a scam
Citizens Advice and Citizens Advice Scotland annual report for 2015-16Publication date:June 2016
This report looks back to describe the work Citizens Advice and Citizens Advice Scotland (CAS) carried out to represent consumers in 2015-16. This was a year of laying foundations, as our organisations developed our roles representing consumers in the energy and postal markets in England, Wales and Scotland, and in the energy, postal and water markets in Scotland.Spotlight:
A review of energy efficiency and fuel poverty schemes in ScotlandPublication date:June 2016
The Scottish Government have announced that they will introduce Scotland’s Energy Efficiency Programme (SEEP) in the coming years. This scheme will make use of the new powers over energy efficiency funds. Given the current political interest and potential levels of investment, CAS believes that it is important to ensure that the impacts resulting from undertaking large-scale energy efficiency installations are fully understood.
Delivering energy efficiency to rural, off-gas ScotlandPublication date:June 2016
Mains gas is the cheapest way to heat a home but 23% of Scottish households rely on more expensive fuel types, such as bottled gas or electricity, to heat their property. Many off-gas households are located in rural areas and are vulnerable to fuel poverty owing to a number of additional factors, such as a greater prevalence of colder properties which are harder to treat with energy efficiency measures.
"Measures to ensure the Scottish water and sewerage non-household retail market work well"Publication date:June 2016
The Consumer Futures Unit's response to the Commission's consultation seeking views on measures to ensure the Scottish water and sewerage non-household retail market
Taking stock of the smart meter rollout programme in ScotlandPublication date:June 2016
The roll out of smart meters to UK gas and electricity consumers is to be completed by 2020, updating the country’s energy infrastructure and offering a number of benefits to consumers. However there is a risk that where people live, the type of home they live in and how they pay for their energy may affect when they receive a smart meter, and what kind they will be offered.
CAS written evidencePublication date:June 2016
If conditionality is to be used within the benefit system, CAS believes it must be part of a holistic system that supports, rather than compels, jobseekers into sustainable employment. Sanctions should be always proportionate to the “offence” and should be operated as a last resort to ensure that claimants are seeking employment in exchange for their benefit.Spotlight:
A review of local bus provision by Scottish Citizens Advice BureauxPublication date:June 2016
In 2015 Citizens Advice Scotland (CAS) published a report, Remotely Excluded, which used our advice statistics to identify the major issues facing consumers in rural Scotland. One of the most important themes identified by Citizens Advice Bureaux (CAB) and our clients was the difficulty people had accessing essential services, such as healthcare and work opportunities, using the bus network. To look more closely at what was happening with public transport across Scotland we carried out regional research lead by 16 of our local CAB members.