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Publications

  1. Publication date:
    May 2016

    CAS response to Scottish Government response to the Report of Working Group on Consumer and Competition Policy for Scotland.

    Spotlight:
  2. UK Parliament Work and Pensions Committee
    Rob Gowans
    Publication date:
    May 2016

    Citizens Advice Scotland is extremely concerned about the potential negative impact of the abolition of the ESA Work Related Activity component. The removal of support for the additional costs faced by disabled people through this component could have the effect of creating additional barriers to them gaining employment. The majority of people affected by the move are far from the labour market, with 73% of Scottish claimants in the ESA Work Related Activity Group having been in receipt of the benefit for more than two years, and in some cases will never be fit for work again.

  3. Publication date:
    May 2016

    CAS financial statements for the year ended 31st March 2015.

  4. CAB Client Profile Report: Issue 3
    CAS Research Team
    Publication date:
    April 2016

    In this edition of the ‘Who Are You?’ series we take a look at those who came to CAB service points during November 2015.  Information was collected on almost 17,000 clients, which is an increase in reporting of 6% from our first client profile data collection in 2014.  In learning from the pilot phase of this work, a more accurate measure of comparison between the client profile and all clients seen in November has been developed.  This indicates that the profile captures approximately 74% of all clients seen in November 2015, an increase of 6% from the proportion seen in 2014.

    As with all surveys of this type not all clients wished to answer all questions; it is also not always appropriate to ask for such information.  Because of this it is not possible to report on every category, but our analysis shows that comparison with the client profile data from 2014/15 is consistent and the data collected is robust enough to compare with the 2011 Census. 

  5. CAB Client Profile Report: Issue 2
    CAS Research Team
    Publication date:
    April 2016

    Using data from the 2014 Client Profile survey, this second publication in the 'Who Are You? series looks at initial findings from an analysis of CAB clients by the type of advice provided to them.

  6. Claire Williams
    Publication date:
    April 2016

    The report provides information about the support provided by ASAP advisers over the period October 15 - March 16, helping 1,381 clients with over 5,600 issues.         

  7. Patrick Hogan
    Publication date:
    April 2016

    This report provides a snapshot of the key issues that are affecting consumers in Scotland, examining both national and local trends in consumer issues.  This is based on data provided by Citizens Advice Bureaux in Scotland and data from the Citizens Advice consumer service and covers the period from April 2014 to May 2015.

    Spotlight:
  8. Energy policy team
    Publication date:
    April 2016

    Citizens Advice and Citizens Advice Scotland (Citizens Advice Service) have statutory responsibilities to represent energy consumers in Great Britain in accordance with the 2007 Consumers, Estate Agents and Redress Act.

    This paper is their joint response to the provisional decision on remedies in the Competition and Market Authority (CMA)’s energy market investigation.

    Spotlight:
  9. CAS / WICS
    Publication date:
    April 2016

    Citizens Advice Scotland and the Water Industry Commission for Scotland have developed and published a leaflet aimed at small businesses who may be unaware they need to pay for water and sewerage services, and are allocated a supplier. The leaflet explains what a Deemed Contract is and what they need to do next.

    Spotlight:
  10. An analysis of employment advice provided by Scotland’s CAB network
    Rob Gowans
    Publication date:
    April 2016

    The Citizens Advice Service is the most common external source of advice for employees who experience problems at work. In Scotland last year, clients brought over 50,625 new employment issues to their local CAB.

    Spotlight:
  11. The Citizens Advice and Citizens Advice Scotland work plan for 2016/17
    Publication date:
    March 2016

    Following our earlier consultation, we are pleased to launch our Citizens Advice and Citizens Advice Scotland work plan for 2016/17, covering our work in energy, post and water.

    Spotlight:
  12. Working for a Fairer Scotland
    Publication date:
    March 2016

    Overall, 2014/15 has been another impressive year for CAS. We have faced many challenges, but have responded by being more active, delivering more funding and infrastructure support to bureaux and raising our campaigning and media profile. Together with our member bureaux, we believe we make the vital difference as the last line of support for many thousands of people across Scotland in these immensely difficult times.

    In 2014/15 the Citizens advice Service helped over 323,000 clients living in Scotland.

    Clients gained over £124 million with support from the service.

    After taking on the Consumer Futures team in April 2014 CAS has now strengthened its voice in supporting and assisting consumers across Scotland.

  13. CAS response
    Rhiannon Sims
    Publication date:
    March 2016

    CAS has responded to the Social Security Advisory Committee's consultation on Decision Making and Mandatory Reconsideration. 

  14. Consumer issues with subscription traps
    Nick MacAndrews and Daniel VandenBurg (Citizens Advice) with Fraser Sutherland (Citizens Advice Scotland)
    Publication date:
    March 2016

    Online shopping in the UK is on the rise and with this comes a different set of consumer problems. One such problem is subscription traps. These are situations where a consumer is tricked into agreeing to a subscription through the advertising of a “free trial” or reduced price offer. If the consumer doesn’t cancel the trial within a set amount of time they automatically get transferred onto a costly subscription payment plan.

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  15. Social Security Advisory Committee consultation
    Rob Gowans
    Publication date:
    February 2016

    Citizens Advice Scotland responded to a consultation on the UK Government's proposed changes to the length of time a person can be absent from Great Britain without losing entitlement to Housing Benefit and Pension Credit.

  16. Kate Morrison
    Publication date:
    February 2016

    Citizens Advice Scotland respond to DECCs review of the Hydro Benefit Replacement Scheme and Common Tariff Obligation 

  17. Commons consideration of Lords amendments
    Rob Gowans
    Publication date:
    February 2016

     Citizens Advice Scotland is extremely concerned regarding the proposals to reduce the value of the Work Related Activity (WRAG) component of Employment and Support Allowance (ESA). The principle underlying the WRAG is to take people who, while unable to work at present, could do so in the future, and provide them with financial support, advice and training to return to the workforce. The changes proposed in the Bill run counter to this principle and risk serious detriment to the often vulnerable claimants in this group.

  18. Claire Williams
    Publication date:
    February 2016

    This report covers the period 1 October  - 31 December 2015

  19. CAS Information Team
    Publication date:
    February 2016

    This fact sheet tells you about divorce in Scotland. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

  20. CAS Information Team
    Publication date:
    February 2016

    This fact sheet tells you about ending a relationship when you've been living together. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

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