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Publications

  1. Face-to-face support to help consumers in fuel poverty
    Jamie Stewart
    Publication date:
    June 2017
  2. The role of medical evidence in the benefits system
    Rhiannon Sims
    Publication date:
    June 2017

    Our ‘Burden of Proof’ report explores the role that medical evidence plays in assessing ill health and disability benefits, from the perspective of Citizens Advice Bureaux clients, advisers and some of the professionals involved.

  3. Publication date:
    June 2017

    The Consumer Futures Unit at Citizens Advice Scotland has published its work plan for 2017-18. 

  4. Scottish Parliament Local Government and Communities Communities Committee
    Rob Gowans
    Publication date:
    June 2017

    Though not the only driver of homelessness, the past five years have seen a large increase in the number of rent arrears issues dealt with by Scotland’s CAB network. CAS is commencing research to examine the causes and consequences of rent arrears for CAB clients, including those who become homeless as a result. This submission examines CAB data related to homelessness and rent arrears, as well as some of the causes of rent arrears that can lead to evictions and homelessness.

  5. Jamie Stewart
    Publication date:
    June 2017

    “We welcome the production of an energy strategy which draws together all aspects of energy production and consumption, and presents a whole system view. 

    We also welcome the ambition of the strategy to deliver targets such as an all energy target for the equivalent of 50% of Scotland’s heat, transport and electricity to be supplied from renewable sources by 2030. However given the significant role that consumers are likely to play in achieving these targets, the impacts upon consumers must be central to proposals and policies set out in the final energy strategy.

    Consumers will be especially important in the delivery of low carbon heating in Scotland’s domestic buildings. Given the uptake of renewable heating systems in Scotland has been relatively low to date, the affordability and understanding of consumer behaviour in new policies must be carefully considered moving forward.

    Currently those who live off the gas grid and often rely on expensive electric heating suffer from the highest rates of fuel poverty. The transition to low carbon heating systems and a low carbon energy system more widely, must ensure that these households are supported as a priority.

    As highlighted as a key theme in the strategy, the energy transition must be stable and managed and consider the needs of all consumers in Scotland.”  

  6. Publication date:
    June 2017

    Citizens Advice Scotland delivers free, independent, confidential advice and support for patients of the NHS in Scotland through the Patient Advice and Support Service (PASS). 

    Spotlight:
  7. A snapshot of citizens advice bureaux clients
    Publication date:
    June 2017

    Our 5th edition in the 'Who Are You?' series, coming to you in a new format, describes those coming to citizens advice bureaux in Scotland for advice during November 2016.  

  8. A look at how people in Scotland feel about finances, credit and debt
    Linda Hutton
    Publication date:
    May 2017

    We asked people from across Scotland about their relationship with money, debt, credit, and planning for the future.

    Spotlight:
  9. Publication date:
    May 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to district heating in Scotland. 

  10. Craig Salter
    Publication date:
    May 2017

    Different Rules for Different Fuels examines consumer and supplier experience of district heating in Scotland in relation to consumer protection, and what consumer protection measures could be implemented in Scotland. The CFU is calling for greater protection for consumers in Scotland who use district heating schemes, based on research carried out by Changeworks and the Centre for Sustainable Energy on behalf of the CFU. 

  11. Scottish Parliament Social Security Committee inquiry
    Rob Gowans
    Publication date:
    May 2017

    CAS is generally concerned about the restriction on families to only being able to claim Child Tax Credits or Universal Credit for two children. Advice on Child Tax Credits is one of the most common issues that clients seek advice on, with 13,363 new issues during the year, an increase of 14% compared with the previous 12 months. A CAB client profile survey in November 2016 showed that 9.3% of clients (1 in every 11) who were given advice on an issue related to Child Tax Credits were from a large family, with three or more dependent children.

  12. CAS Information Team
    Publication date:
    April 2017

    This fact sheet tells you about divorce in Scotland. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

  13. CAS Information Team
    Publication date:
    April 2017

    This fact sheet tells you about ending a relationship when you've been living together. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

  14. CAS Information Team
    Publication date:
    April 2017

    This fact sheet tells you about ending a civil partnership in Scotland. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB. 

    You can also download fact sheets about getting divorced in Scotland and ending a relationship when you've been living together.

  15. Consultation Response from Consumer Futures Unit
    Publication date:
    April 2017

    The Scottish Government's consultation on introducing local heat and energy efficiency strategies and the regulation of district heating presents an opportunity to further embed consumer principles in energy markets, and tackle fuel poverty. In this substantial response, the Consumer Futures Unit has presented unique evidence to inform the development of these strategies, and the content of regulation, to ensure the interests of consumers are at their heart. 

  16. A report to the Consumer Futures Unit of Citizens Advice Scotland
    Fraser of Allander Institute
    Publication date:
    April 2017

    This report examines recent changes in the cost of household water and sewerage charges in Scotland. It examines the position across all consumers, but focuses in particular on those on low incomes and examines in detail the issue of affordability for those in receipt of state benefits.

    Spotlight:
  17. Publication date:
    April 2017

    The Citizens Advice Service in Scotland isn’t just the country's leading independent advice service. It is also a leading advocate for social change. This document outlines the issues that Citizens Advice Scotland will focus on and the changes that we aim to influence in the next year and beyond.  

  18. Peter Beckett
    Publication date:
    March 2017

    As part of the Scottish Government funding to help bureaux mitigate the impact of Social Security changes, CAS commissioned an external researcher to carry out qualitative research to increase our understanding of:

    • The main drivers of effective partnerships between bureaux and other organisations in reaching out to individuals
    • The benefits to the organisations involved
    • The added-value for clients supported.

    The study also set out to capture the impact on individuals and the bureaux as a result of the changes to social security benefits and the roll out of Universal Credit. 

  19. Citizens Advice Scotland
    Publication date:
    March 2017

    This is the Annual Report for Citizens Advice Scotland for the 2015-16 financial year. It was approved at the Citizens Advice Scotland AGM on 28 March 2017.

  20. Scottish Parliament Social Security Committee call for evidence
    Rob Gowans
    Publication date:
    March 2017

    Citizens Advice Scotland welcomes the opportunity to submit evidence to inform the Committee’s consideration of the Bill. Scotland’s CAB Service sees the effects of child poverty on a daily basis, and the majority of advice provided by citizens advice bureaux in Scotland relates to issues related to maximising low incomes, particularly access to social security benefits and dealing with problem debt.

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