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Spotlight on: Employment

Citizens advice bureaux help thousands of clients each year with employment problems. These clients are often low paid, relatively low skilled, are often unaware of their employment rights, and are vulnerable to poor and illegal employment practices. 

The recession has created a situation in which these poor practices are more common: employees will put up with poor employers for fear of losing their job; workers will accept radical changes to their pay and hours rather than face a tough labour market; and employers will try to cut corners and slash costs in order to stay afloat. 


  1. 26 Jul 2017

    Citizens Advice Scotland (CAS) has welcomed the Supreme Court’s ruling that employment tribunal fees are unlawful.

  2. 13 Feb 2017

    On Wednesday 8th February, Frank Mosson, manager of Bridgeton Citizens Advice Bureaux gave evidence to the Scottish Affairs Committee in Westminster on the proposed Glasgow Jobcentre closures.

  3. 1 Apr 2016

    Today sees the launch of the new ‘National Living Wage’, which promises a pay rise for one million low paid workers in the UK. What is it? Should I be paid it? What can I do if I’m not? Find out in our quick guide to the new minimum wage.


  1. Consultation response from Citizens Advice Scotland
    Mark Patterson

    Publication date: March 2017

     At the start of 2017 the Ministry of Justice published a consultation: review of the introduction of fees in the Employment Tribunals, available to download here.

  2. Consultation response from Citizens Advice Scotland
    Mark Patterson

    Publication date: March 2017

    At the end of 2016 the Ministry of Justice and the Department for Business, Energy & Industrial Strategy (BEIS) published a consultation, Reforming the Employment Tribunal system, available to download here.

  3. Scottish Affairs Committee
    Rob Gowans

    Publication date: February 2017

    Scotland’s CAB network provides a substantial amount of advice relating to problems at work. In 2015/16, citizens advice bureaux in Scotland advised clients on 48,530 new employment issues. 

    Examples of unfair employment practices that have affected CAB clients include unfair dismissal; not being paid for work carried out; being paid considerably below the National Minimum Wage; being denied sick pay or paid holiday; and instances of bullying and discrimination including racism, and women who were dismissed when they became pregnant.

  4. Business, Energy and Industrial Strategy Committee
    Rob Gowans

    Publication date: December 2016

    The emergence of so-called new forms of employment relationships between
    workers and employers has put a strain on existing employment protections. In
    particular, the misuse of zero hours contracts has been a major concern for CAS over the past three years.

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