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Spotlight on: Consumer Futures Unit

News

  1. 28 Jun 2017

  2. 16 Jun 2017

    Scotland’s leading consumer agency has pledged to make sure the voice of Scotland’s consumers informs policy and practice in the three big regulated industries in Scotland – the energy, water and postal services. 

  3. 26 May 2017

    The Consumer Futures Unit of Citizens Advice Scotland is today calling for greater protection for consumers in Scotland who use ‘district heating’ schemes. 

Publications

  1. Jamie Stewart

    Publication date: June 2017

    Our Energy Advice in Detail report analyses the energy issues upon which Citizens Advice Service clients in Scotland sought help in 2015-16, and places these issues within the wider policy context. Issues were raised through the following three services:

    • 23,237 new energy issues brought by clients through the 61 Citizens Advice Bureaux across Scotland, an increase of 5% from 2014-15.
    • 4,210 calls from Scotland to the Citizens Advice Consumer Service-a decrease of 12% from 2014-15.
    • 1,163 vulnerable consumers in Scotland supported by the Extra Help Unit, almost identical to the number in 2014-15.
  2. Research into support for people reliant on private water supplies

    Publication date: June 2017

    The Consumer Futures Unit of Citizens Advice Scotland is inviting tenders for research into  the provision of an adequate system of support for people reliant on private water supplies.

  3. Research on face-to-face actions to help consumers in fuel poverty in Scotland
    Jamie Stewart

    Publication date: June 2017

    Facing Fuel Poverty explores what projects and services delivering face-to-face fuel poverty advice exist in Scotland and examines the benefits and costs of delivering such services.

    Based on research carried out by Changeworks on behalf of the CFU, we note that tailored fuel poverty advice, delivered in the home, is reported as a necessary service for certain consumers, but that improved monitoring and evaluation of projects is needed. 

  4. Publication date: June 2017

    The Consumer Futures Unit at Citizens Advice Scotland has published its work plan for 2017-18. 

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