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Spotlight on: Consumer Futures Unit


  1. 19 Jul 2017

    Join CARF on Tuesday 25th July at 11am for a free webinar on Water Direct. Water Direct is a scheme applied by many local authorities across Scotland to collect water arrears and can cause significant financial detriment to vulnerable clients. The webinar is ideal if you want to increase your understanding of the scheme.

  2. 3 Jul 2017

    The Water Industry Commission for Scotland (WICS) in collaboration with the Consumer Futures Unit (CFU) at Citizens Advice Scotland (CAS) has announced its appointments to the Customer Forum for the Strategic Review of Charges 2021-27.

  3. 28 Jun 2017

    The Citizens Advice service in Scotland has published its Energy Advice in Detail report for the year 2015-16, which shows that the most common issues again concerned billing and metering, and that suppliers are not doing enough to help those consumers who are on low incomes.


  1. nina.ballantyne

    Publication date: June 2017

    Up and down the country, decisions are taken every year that affect us as consumers of energy, post and water. These can be anything from new laws, to choices made by private companies. A wide variety of interests and priorities are considered by these decision makers, who range from businesses and political parties to government officials and regulators. 

  2. Publication date: June 2017

    The Consumer Futures Unit's inaugural consumer tracker survey reveals some of the experiences and habits of consumers of energy, post and water services in Scotland.

  3. Jamie Stewart

    Publication date: June 2017

    Our Energy Advice in Detail report analyses the energy issues upon which Citizens Advice Service clients in Scotland sought help in 2015-16, and places these issues within the wider policy context. Issues were raised through the following three services:

    • 23,237 new energy issues brought by clients through the 61 Citizens Advice Bureaux across Scotland, an increase of 5% from 2014-15.
    • 4,210 calls from Scotland to the Citizens Advice Consumer Service-a decrease of 12% from 2014-15.
    • 1,163 vulnerable consumers in Scotland supported by the Extra Help Unit, almost identical to the number in 2014-15.
  4. Research into support for people reliant on private water supplies

    Publication date: June 2017

    The Consumer Futures Unit of Citizens Advice Scotland is inviting tenders for research into  the provision of an adequate system of support for people reliant on private water supplies.

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