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Spotlight on: Consumer

 

Citizens Advice Scotland stands up for consumers on issues like payday loans and used cars, making sure that politicians, companies and regulators hear their voice and that they get a fair deal.

We also deliver part of the Great Britain-wide Citizens Advice Consumer Service (03454 04 05 06 or via www.adviceguide.org.uk) which provides consumer advice over the phone or email.

This page has all the latest news about our work advising consumers and campaigning on their behalf.

News

  1. 19 Oct 2015

    Hundreds of thousands of Scottish consumers are in debt to their local Council for unpaid water and sewerage bills - according to a new report today by Citizens Advice
    Scotland.

  2. 13 Mar 2017

    The Consumer Futures Unit (CFU) of Citizens Advice Scotland (CAS) has responded to the news that SSE is to increase its electricity bills by 14.9% from the 28th of April.

  3. 10 Feb 2017

    Citizens Advice Scotland (CAS) has responded to the news that Scottish Power is to increase its fuel bills.

Publications

  1. Improving information and signposting for users and managers of private water supplies
    Gail Walker

    Publication date: September 2016

    The Consumer Futures Unit of Citizens Advice Scotland is very pleased to invite you to tender for research into  Improving information and signposting for users and managers of private water supplies. Our Specification of Requirement sets out the research scope and timescales for delivery. Please also download a Pricing Schedule.

    The closing date for clarification questions is Friday 16 September 2016 and we would ask that tenders are submitted by Friday 30 September 2016.

    Many thanks and we look forward to hearing from you.

  2. Research into the extent of community involvement in flood prevention schemes
    Gail Walker

    Publication date: December 2015

    Invitation to Tender

     Citizens Advice Scotland invites you to tender for research into Flooding and Capital Investment: the extent of community involvement in flood prevention schemes.

  3. Publication date: March 2017

  4. Publication date: March 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to fuel poverty in Scotland. 

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