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Spotlight on: Consumer


Citizens Advice Scotland stands up for consumers on issues like payday loans and used cars, making sure that politicians, companies and regulators hear their voice and that they get a fair deal.

We also deliver part of the Great Britain-wide Citizens Advice Consumer Service (03454 04 05 06 or via which provides consumer advice over the phone or email.

This page has all the latest news about our work advising consumers and campaigning on their behalf.


  1. 19 Oct 2015

    Hundreds of thousands of Scottish consumers are in debt to their local Council for unpaid water and sewerage bills - according to a new report today by Citizens Advice

  2. 11 Sep 2017

    Citizens Advice Scotland has joined forces with consumer group Which? to launch a campaign to urge Scots to protect themselves from nuisance phone calls.

  3. 24 Jul 2017

    75 is the average age of reported scam victims and £4500 was found to be the average financial loss for those between 75–79 years old. Those over-70 have the highest reported detriment from a number of different types of scams. 
    Those aged 61–80 were more likely to be victims of investment fraud. This type of fraud has a huge detriment with a median loss to victims of £10,500 compared to a median loss across all scams of £395. 


  1. Improving information and signposting for users and managers of private water supplies
    Gail Walker

    Publication date: September 2016

    The Consumer Futures Unit of Citizens Advice Scotland is very pleased to invite you to tender for research into  Improving information and signposting for users and managers of private water supplies. Our Specification of Requirement sets out the research scope and timescales for delivery. Please also download a Pricing Schedule.

    The closing date for clarification questions is Friday 16 September 2016 and we would ask that tenders are submitted by Friday 30 September 2016.

    Many thanks and we look forward to hearing from you.

  2. Research into the extent of community involvement in flood prevention schemes
    Gail Walker

    Publication date: December 2015

    Invitation to Tender

     Citizens Advice Scotland invites you to tender for research into Flooding and Capital Investment: the extent of community involvement in flood prevention schemes.

  3. Ruth Mendel

    Publication date: August 2017

    Response to the Department for Work and Pensions Consultation on proposed reforms to the Funeral Expenses Payments scheme.

  4. Ruth Mendel

    Publication date: July 2017

    The Scottish Government are undertaking a review of the National Transport Strategy (NTS) in order to develop a successor to the current strategy. The new transport strategy will set out the vision for transport over the next 20 years. 

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