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Spotlight on: Health

Advice is good for your health - and we can prove it!  The Scottish CAB Service delivers the Patient Advice and Support Service on behalf of NHS Scotland.  We also contribute daily to the health and wellbeing of our clients and their families through helping them resolve their problems.  


  1. 19 Jun 2017

    Citizens Advice Scotland is today meeting with a number of organisations to discuss how to improve the use of medical evidence in the social security system

  2. 2 Oct 2015

    Over the last few months Skye & Lochalsh CAB's Sarah Morgan has researched and produced a report and catalogue of services on Mental Health Support in Skye and Lochalsh.

  3. 15 Jul 2015

    Thousands of consumers lose out every year to subscription traps online which pretend to be free product trials, typically slimming pills and beauty products, to dupe people out of their bank details.


  1. The role of medical evidence in the benefits system
    Rhiannon Sims

    Publication date: June 2017

    Our ‘Burden of Proof’ report explores the role that medical evidence plays in assessing ill health and disability benefits, from the perspective of Citizens Advice Bureaux clients, advisers and some of the professionals involved.

  2. Publication date: June 2017

    Citizens Advice Scotland delivers free, independent, confidential advice and support for patients of the NHS in Scotland through the Patient Advice and Support Service (PASS). 

  3. Publication date: December 2014

    In 2013/14 the Patient Advice and Support Service (PASS) supported 2336 clients and dealt with 7424 enquiries from clients relating to feedback, comments, concerns and complaints about the NHS in Scotland.  These were increases of 16% and 27% on the 2012/13 figures.  A range of work was undertaking in the year with a service review, the employment of a PASS Marketing Officer and the introduction of a PASS website.  Independent client feedback found that 93% of clients were very satisfied or satisfied with the service.  The Annual Report and Appendix present a brief picture of the work that has been done in 2013/14.

  4. Publication date: April 2012

    This briefing sheet provides an introduction to the new Patient Advice and Support Service.

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