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Policy Manager (Post and Communications) - Citizens Advice Scotland

Job Details

Job title
Policy Manager
Closing date
Sunday 15 September 2019
Hours per week
Type of contract
Fixed term / Secondment
£30,714 to £32,960 per annum, commensurate with experience

More about the job

About the job

We are currently looking for a full-time Policy Manager (Post and Communications) to join the Impact team. This post is offered on a fixed term basis until the end of March 2020 and is based in our Edinburgh offices. 

The Impact team at Citizens Advice Scotland seeks to achieve positive change through two main routes:

  • Informing and empowering individuals to take action through information, education and campaigning
  • Changing policy, practice and law

We work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, undertake research and deliver awareness and education campaigns. 

The Policy Manager (Post and Communications) will be responsible for delivery of the policy or advocacy strategy in Post and Communications. This will include management of the workplan and resources, developing policy positions and undertaking advocacy activities.

The successful candidate will have significant experience in a similar role at managerial level. You will be able to demonstrate knowledge and understanding of relevant policy areas across the UK and Scotland, including any associated regulations. You will also be an analytical thinker and have excellent influencing, stakeholder and communication skills. Experience of working with the media would also be desirable.

This role offers an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network.

For more information, please refer to the Job Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:


In addition, we ask you to provide a written statement with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.


If you wish to apply for a secondment, please state this in your application. To ensure your employer is supportive of your secondment application, please discuss this with them first.


Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)