Job Details
More about the job
The role
The Patient Adviser will work with the Citizens Advice Bureaux in the local health board area. The Patient Adviser will provide advice and information to clients who wish to give feedback or comments, or raise concerns or complaints to the NHS, support bureaux volunteers, produce quarterly statistical reports, carry out marketing and liaise with external organisations.
Background
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, and provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.
A full job description and application form are available to download. Please email completed application forms to adminassistant@Bridgetoncab.casonline.org.uk
Organisation profile
Bridgeton Citizens Advice Bureau was established in the East End of Glasgow in 1972. The Bureau works in close partnership with the other Glasgow Bureaux and is part of the Greater Glasgow & Clyde consortium providing Patient Advice & Support Services to patients and their families.
Bridgeton Citizens Advice Bureau is a member of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. The Association receives financial support from central government through the UK Government Department of Business Innovation and Skills.
