Patient Advice and Support Service (PASS) Adviser - East Dunbartonshire Citizens Advice Bureau

The Patient Rights (Scotland) Act was passed in February 2011.  The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.

PASS Advisers will work with the Citizens Advice Bureaux in their local health board area and will also contribute to services provided throughout Scotland via a national PASS helpline and by email via a national PASS website.  The PASS Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.