NHS Early Years Advisor (Full Time, Fixed Term) Castlemilk Citizens Advice Bureau Glasgow

The early year’s project is funded by NHS health visitors and midwives make referrals for clients to get assistance with benefits and money advice.  This is delivered through the channels of telephone and face-to-face interaction with clients.

Project aims:

• To motivate low income families to seek financial advice to maximise their income by ensuring that they are not paying more for essential goods and services than they need to and that they are getting all the benefits, grants and exemptions (council tax, energy) to which they are entitled.

We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, In this role you will use telephony  as well as seeing clients face-to-face to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, benefits for clients who are not UK citizens, demonstrating strong oral and written communication skills. You will be experienced in using benefit entitlement calculators and in explaining the results of the benefit check. We are also looking for someone who is well organised and has a proven ability to work effectively. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.