Network Services Manager - Citizens Advice Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

As a Network Services Manager, you will work with the local bureaux and Citizens Advice Scotland to provide support and development services to the Citizens Advice network in Scotland locally, regionally and nationally.

You will oversee delivering sections of the Development Committee Developmental Plan for individual Bureaux and the bureaux network as a collective customer in terms of volunteering, fundraising, governance, net zero, employment advice across the network etc.

As a Network Services Manager, you will also lead on and manage key areas of action for the Network Services team, ensuring line management and network governance endorsement at all relevant stages.  A key part of the role is providing advice and support to senior bureaux management and Boards.

The successful candidate should have experience in a similar role, advising, supporting, and delivering change at a senior level.  You should have a proven track record in building and maintaining collaborative relationships, demonstrating strong interpersonal, networking, negotiating, persuasion and influencing skill.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives.

*This role is based in our Edinburgh office.  As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office.  This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice.  Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially.  Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.