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Multi-Channel Hub Adviser - Help to Claim (Universal Credit) - Fixed Term - Falkirk Citizens Advice Bureau

Job Details

Job title
Multi-Channel Hub Adviser - Help to Claim (Universal Credit)
Closing date
Tuesday 15 October 2019
Wednesday 30 October 2019
Hours per week
Type of contract
Fixed Term to 31 March 2020 with a possible extension dependent on funding

More about the job

About the job

In April 2019, The Citizens Advice network began delivering a comprehensive, enhanced support service called Help to Claim and, as a participating bureau, Falkirk Citizens Advice Bureau currently provides advice and support that people need to submit their claim for Universal Credit.

A Multi-Channel Help to Claim Adviser (Universal Credit) delivers a holistic advice and support service aimed at supporting clients from the moment they contact the CAB service to complete their initial Universal Credit claim and continuing that support right through to their first payment. This involves initial triage, helping with the online forms, the evidence required, and verifying their identity online using telephony, web chat and face to face interview skills. 

How to apply

For further information and an application form please use the link at the bottom of this page.

Applications must be received by the closing date of 15th October 2019.

We regret that we are unable to acknowledge receipt of completed application forms unless a stamped addressed envelope is enclosed with your application.

Application pack