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Money Advice Helpline Adviser (full time, fixed term) Haddington Citizens Advice Bureau

Job Details

Job title
Money Advice Helpline Adviser
Closing date
Friday 16 April 2021
Hours per week
Type of contract
12 months fixed term
24,500 – 26,500 (depending on experience)

More about the job

About the job

Summary of role

The JP Morgan Chase Foundation Specialist Debt Helpline Pilot project aims to open up the high quality, free, impartial advice that the CAB network currently offers beyond our existing clients to a wider demographic and volume of people in Scotland, ensuring that everyone can access debt advice in a convenient way, at the point in their life when they need help. This will enable an early resolution for many individuals. The pilot will explore the extent to which complex debt cases can be handled remotely.

The money advice helpline advisers are the first point of contact with clients who access the service from anywhere in Scotland through a dedicated telephone helpline. They will handle casework related to debt cases presented on the helpline.

The specialist debt helpline service is being run by 6 bureaux, and the money helpline advisers will be part of a distributed team, working collaboratively across bureau boundaries.

We are looking to recruit 2 full time posts, one for CAB West Lothian and one for Haddington CAB.

Main responsibilities

By phone, email and video conferencing the money advice helpline advisers provide an effective, holistic diagnosis of the client’s problems, dealing with emergencies, helping to resolve the enquiry, identifying whether the client is able to self-help, arranging follow up meetings as necessary and handling associated casework. Accurate recording of cases will be an important responsibility of this role.

Who we are looking for

We are looking for someone who has minimum of 6 months experience in delivering specialist money advice and debt solutions for clients.  We are also looking for someone who has experience of delivering complex advice on the telephone.    Any applicant should have excellent communication and organisational abilities and experience of working to KPI’s. 

This is a new and exciting project for the CAB network and is a great opportunity for the right applicant to be involved in the development of a debt advice helpline in Scotland.


How to apply

For further details and information on how to apply, please contact

For West Lothian:


For Haddington:


Closing Date: Friday 16th April at 5pm     

Please note if you would like to be considered by West Lothian and Haddington please state on application form and in doing so you agree for your application to be shared between the Bureau.

About the employer

Charity No. SC000814 

Company Number SC374255

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