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IT Engineer - 1st line - Citizens Advice Scotland

Job Details

Job title
IT Engineer - 1st line
Closing date
Tuesday 5 April 2022
*Edinburgh office with options for blended working
Hours per week
full time, but part time/job share will be also considered
Type of contract
£17,820 - £19,475 per annum, commensurate with experience + benefits

More about the job

About the job

The IT Team provides support to all Citizens Advice Scotland employees as well as the Citizens Advice network.  This comprises of operational support and maintenance of the corporate network and data processing infrastructure for Citizens Advice Scotland and member bureaux, including hardware, software, network infrastructure and a variety of databases, most notably the case recording system databases (CASTLE and Servicemail).

Play an important role by providing general 1st line support and maintenance of the corporate network and data processing infrastructure that deliver effective operational efficiency to the business.

As IT Engineer - 1st line you will be working closely with the rest of the IT team and users in a hands-on capacity.

You will work to targets in an IT Service Desk environment and in 1st line telephone support to a diverse customer base and solve IT related issues. 

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives.

*This role is based in our Edinburgh office.  As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office.  This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice.  Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our website.

This is re-advertisement, previous applicants need not apply.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:


In addition, we ask you to provide a short written statement (maximum of two pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.


Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)

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