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Help to Claim Adviser (Part Time) Renfrewshire CAB

Job Details

Job title
Help to Claim Adviser
Closing date
Tuesday 23 August 2022
Week commencing 29 August 2022
Paisley Office
Hours per week
Type of contract
Fixed Term to 31 March 2023 (with further potential, subject to funding)
£24,861.20 per annum (pro-rata), Employer contributory pension 8%

More about the job

About the job

A Help to Claim Adviser (Universal Credit, further ‘adviser’) delivers a holistic advice and support service aimed at clients on completing their initial Universal Credit claim and supports them through to their first payment. This involves helping with the online forms, the evidence required, and verifying their identity online using telephone, web chat and video call. 

The adviser will be expected to complete full holistic issue diagnostics, support with issues in scope of the project and any emergencies, then refer on to further services available to the client (such as drug and alcohol support). The adviser should maintain local connections with partner organisations and the DWP within their region.

The adviser will be line managed by their local bureau manager but will be operationally responsible to the Citizens Advice Scotland Operations Officer for providing their regional service and local knowledge. They will be required to liaise with the Operations Officer regarding their shifts, helpline coverage and holiday requirements.

How to apply

For an application pack, please use the links at the bottom of this page.  

Please return completed applications by 23rd August 2022 marked “Confidential” to: 

About the employer

Scottish Charity SC001738

Renfrewshire Citizens Advice Bureau is a Company Limited by Guarantee No.282019

Registered Office 7 Glasgow Road, Paisley PA1 3QS

Authorised and regulated by the Financial Conduct Authority FRN 617477

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