More about the job
Citizens Advice and Rights Fife (CARF) is Fife’s leading independent advice organisation providing holistic advice and support to local people for over 25 years. We are delighted to be recruiting for the role of Generalist Adviser, to join our busy frontline service delivery team.
As a Generalist Adviser you will provide advice and support to clients primarily by telephone but also face to face in CARF frontline offices. You may also be required to provide advice via webchat and video-conferencing. You will be expected to keep your skills, knowledge and experience up-to-date in all key areas of service delivery and advice.
You will have a good standard of education, high quality personal skills and a desire to improve lives. Experience of working in an advice giving capacity and/or a knowledge or interest in the social security system would be advantageous but not essential.
You will be able to communicate complex information in a manner easily understood, whilst always mindful of the aims and principles of the Citizens Advice Bureau and CARF. The successful candidate will be able to work independently as well as supporting and delivering on CARF’s vision and values.
For further information and an application pack, please visit our website: Generalist Adviser | Citizens Advice and Rights Fife (cabfife.org.uk) or for an informal discussion contact Stuart Macaulay at email@example.com or by phone 01592 208496.
We are committed to Equal Opportunities and applications are welcome from all communities.
Completed applications must be received by 12 noon on Wednesday 28 February 2024.