Financial Health Check Superviser (Full Time, Fixed Term), Inverness Badenoch and Strathspey Citizens Advice Bureau

The New Financial Health Check Project aims to improve access to and the efficiency of financial health checks for vulnerable families and older people.

The Financial Health Check Supervisor will play a key role in the delivery of an innovative multi-channel financial health check service in the Citizens Advice Bureau network in Scotland.  They will provide operational support for the delivery of the telephone element of the financial health check service.  This role will organise the delivery of one of three regional centres who will deliver financial health checks to clients who access the service through a dedicated helpline.

The financial health check supervisor supports the regional delivery centre to provide the most effective service to suit the needs of the client.  They ensure the regional telephony service provides a holistic diagnosis of the client’s problems, helping to support the client to maximise their income and identifying whether the client is able to self-help.  The supervisor will make use of on-site support from the Citizens Advice Bureau management and technical support from CAS IT to ensure that the service runs smoothly and co-ordinates with the other regional centres.

They organise the delivery of the service and refer on to their manager for emergencies, to an appropriate local Citizens Advice Bureau for a face-to-face appointment in a local bureau or other appropriate agency.