Equality Development Officer - Citizens Advice Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland (CAS) is a charity within this network – we are national organisation supporting and representing the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial, and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

This position will be part of the Network Services teams, Advice Services department at Citizens Advice Scotland. This is a small team that provides advice and support to Trustees and Managers across the CAB Network about strategic and operational matters. The team covers a range of subjects from board induction to safeguarding and everything in between, they attend board meetings, support with business plans and innovation and direct CABs where needed to Citizens Advice Scotland colleagues for other areas of CAB work.

The Volunteer Team is an exciting new team at Citizens Advice Scotland to support the Network with volunteering and this role provides a fabulous opportunity to be part of a team that makes a real difference to people’s lives every day, enabling local communities to be part of a community service. This position will be managed by our Volunteer Support Manager.

The role will support our vision of being a volunteer led Network. Responsible for developing a range of learning, systems and resources identified through our volunteer strategy and through collaboration with others.

The overarching aims of the role is to support the CAB Network to recruit, retain and support diverse volunteer roles, to embed a future proofed model to volunteering that increases a range of accessible volunteer opportunities, that attracts a more diverse range of volunteers, to support the network to continue their work to be an inclusive volunteer network and to ensure volunteers are supported to have the best experience.

The postholder will lead on enhancing our commitment to improving equity, diversity, and inclusion (ED&I). Leading and contributing to areas of development across the network, that includes resources for recruitment, retention, and well-being of volunteers, ensuring all developments are embedding ED&I approaches.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. 

Employee benefits 

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this.  Here are some of things our employees benefit from:  a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion.  We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home.  The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

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