Debt Team Coordinator - Clackmannanshire Citizens Advice Bureau

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Multiple Debts and Housing Debt advice service across Clackmannanshire Citizens Advice Bureau. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type iii advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 6 locations in the county. We currently have 26 paid staff and 24 volunteers who provide a wide range of services, across our 21 projects.

We offer in additional working benefits such as 5% employers pension contribution, free membership of an employer health plan, annual performance related salary increases, flexible working scheme including some home working and flexible start/finish times, ability to buy and sell holidays and a retail perks scheme.

We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service.

The Debt Team Coordinator will head up a small team and will, with the support of their team, provide specialist debt advice up to Scottish National Standards Type iii, to clients referred through general services and partner agencies and, in addition, supervise debt related projects including 2 housing and 2 energy projects and their staff.

This will include overseeing complex debt case management, maintaining consistent working practice and responsibility for quality assurance of all debt cases ensuring that policy and practice meets all legal and regulatory requirements including the Financial Conduct Authority.

Enthusiasm, strong social awareness, good communication skills and an excellent team player with the ability to lead a team of staff and volunteers are prerequisites for this demanding position. As well as being an approved Money Adviser, significant experience in advice work, good organisational skills and an eye for details are essential.

This post specifically exists to manage and ensure the delivery of a high quality, Debt Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to a team of staff and volunteers who deliver the service, checking the quality of their work and ensuring this complies with Scottish National Standards and the Citizens Advice Scotland membership schemes. This post also supports the learning and development of a high quality service by ensuring provision of formal/informal training to staff/volunteers in conjunction with our volunteer coordinator.