Job Details
More about the job
Under the direction of our Manager, the Debt Supervisor/ Generalist Support Worker will share responsibilities for the implementation, management, administration, organisation, operation, evaluation and promotion of our Debt Advice Service and its range of activities.
This will include:
• Maintaining expertise in relevant legislation e.g. welfare rights, debt and bankruptcy
• To support clients through all stages of their debt cases by providing appropriate advice on debt relief and remedies, gathering and recording all relevant information in order to prepare cases fully and liaising with other agencies as necessary.
• Provide technical and practical support for volunteer workers, particularly in relation to complex and/or unusual client enquiries, by being available for consultation during advice sessions
• To advise clients, especially with regard to issues related to debt advice.
• To retain the National Standards in Money Advice alongside the staff and volunteers who specialise in these areas
• To prepare reports, submissions and other papers.
• To communicate with the Manager and colleagues on the Debt Service function.
• Ensure that research work, telephone calls and/or correspondence relating to casework is undertaken timeously
• Ensure that volunteer workers produce accurate, legible and complete client records
• Undertake detailed casework on multiple debt problems.
• Authorise the production of standard letters and/or original correspondence necessary to progress client cases.
• Maintaining detailed statistics of individual debt cases.
• Supervising, training and supporting advice workers dealing with generalist and debt advice enquiries.
• To take responsibility for day to day management of debt work and running of the office.
• Attend team/staff meetings as required.
• Establish/improve liaison with other agencies, community groups
• Undertake other tasks as may reasonably be requested.
An application form and additional information can be found on this page. Any further questions, please contact the Bureau on 01555 664301 or by email – advice@clydesdalecab.casonline.org.uk
The deadline for all application is 5pm on 27th June 2017.
Our Bureau provides confidential, free, independent and impartial advice to those who live and work in the Clydesdale area. We offer generalist advice on issues in areas such as Benefits, Consumer Matters, Council Tax, Employment, Utilities, Family and Personal Matters, Housing and Debt. Our specialist services offer support and representation with regard to debt, benefits, pensions, issues with the NHS and services for members (and ex-members) of the Armed Services and their families.
Advisers not only offer advice but also negotiate and act on behalf of clients. All advisers are trained to Citizens Advice Scotland standards.
The Bureau provides a service to the people of Clydesdale through its office in Lanark and through outreach provision in a number of outlying areas.
Advice is based on an electronic information system provided by Citizens Advice Scotland of which the Bureau is a member.
Our organisation is wholly independent and we receive our core funding from South Lanarkshire Council. Bureaux are autonomous bodies under the control of a local Committee of Management or Board of Directors. These consist of representatives of local statutory and voluntary agencies, elected members of the public, and volunteer representatives. The Bureau has a Manager, five paid posts and a team of volunteers. All staff of the Bureau and its Board of Directors place great value on teamwork, which is a noteworthy characteristic of it.
