Debt Adviser

• Job Title: Debt Adviser
• Location: Clackmannanshire Citizens Advice Bureau
• Hours per week:  17.5 hours per week ( can be combined with other roles currently advertised)
• Type of contract: Permanent Subject to Funding
• Salary: £23,000 - £27,500 per annum (commensurate with experience)
• Closing Date: Monday 14th August 2023 at 4pm  
• Interviews: TBC

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Debt advice service across Clackmannanshire Citizens Advice Bureau. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type iii advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 6 locations in the county. We currently have 27 paid staff and 19 volunteers who provide a wide range of services across our 20 projects.                                                                                                                                                                                       

We offer additional working benefits such as 5% employers pension contribution, free membership of an employer health plan, annual performance related salary increases,flexible working scheme including some home working and flexible starts finish times and the ability to buy and sell holidays.

We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service. 

The Debt Adviser will provide specialist debt advice up to Scottish National Standards Type iii, to clients referred through general services and partner agencies.

This will include complex debt case management, maintaining consistent working practice and quality assurance of debt cases ensuring that policy and practice meets all legal & regulatory requirements including the Financial Conduct Authority.

Enthusiasm, strong social awareness, good communication skills and an excellent team player are prerequisites for this demanding position. Significant experience in advice work, good organisational skills and an eye for details are essential.

This post specifically exists to ensure the delivery of a high quality, Debt Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service.  This post supports the learning and development of a high quality service by ensuring provision of formal/informal training to staff/volunteers in conjunction with our Training & Volunteer Development Coordinator.