Advice Support Worker (fixed term) - Clydesdale Citizens Advice Bureau

An exciting opportunity has arisen to join our team of paid staff and volunteer staff to continue our services across the Clydesdale area of South Lanarkshire, based at Clydesdale Citizens Advice Bureau*. We are seeking an additional member of staff to join our team.  We have been delivering a valuable service to the community of Clydesdale for 30 years. We have accreditation to deliver Type II advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

Clydesdale Citizens Advice Bureau is seeking a highly motivated person with the drive and enthusiasm to ensure the provision of quality advice and information service to the public by supporting and assisting paid and volunteer advice workers on a day to day basis.  We are a Citizens Advice Bureau with a solid reputation for delivering well-managed, quality assured services, directly and in partnership with statutory and voluntary sector agencies.

The successful candidate will demonstrate the skills and commitment to provide support for paid and volunteer workers and ensure the quality of advice work. They will have a successful track record in managing and team working with staff and/or volunteers, communicating and liaising with varying organisations, delivering advice and information services to clients, and preferably, have completed CAB adviser training.

We expect candidates to be self-motivated, results driven; passionate about social justice, have excellent teamwork, communication and organisational skills, be computer literate with a commitment to continuous improvement. They will understand the importance of excellent customer services and have a commitment to equality and diversity.

*This role is normally based in our Lanark office. As a result of the COVID-19 crisis, a number of Clydesdale Citizen Advice Bureau staff are currently working from home and we would therefore expect the successful candidate to work from home initially.  Re-opening our office has been carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.