Administrator (Pension Wise Project) - Citizens Advice Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

We are currently recruiting for a full time Administrator on a fixed term basis until 31 March 2021, with possibility of extension.

This is a great opportunity to play a vital role in providing effective administrative support for our Pension Wise project team.

As part of this role, you will provide a high quality frontline service to clients who are seeking pension guidance responding to both online booking requests & telephone enquiries from prospective service use, Pension Wise staff and stakeholders within agreed service levels. You will also work closely with member bureau to ensure that the appointment availability is visible and up-to-date.

This role also offers an exciting opportunity to work at the heart of supporting Scotland's largest independent advice and advocacy network.

For more information, please refer to the Job Pack which can be downloaded using the links below or on our vacancies website.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.