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A Response to the OFT annual plan 2012/13

The key priority areas for citizens advice bureau clients primarily relate to the work of the OFT in the consumer credit and financial products markets. This response outlines the areas of work which we would like to see the OFT continue as priorities, and highlights areas of concern for further consideration by the OFT.

Citizens advice bureaux in Scotland dealt with around 120,000 new issues in 2010/ 11 that relate to the markets that the OFT has responsibility for ensuring work responsibly and effectively for consumers. That’s around 320 new issues for every day of the year.

Matt Lancashire
Publication date
February 2012
Publication type
Number of pages