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Remote Communities

In consulting with Citizens Advice Bureaux and analysing the case evidence from bureaux clients, it is clear that consumers in remote communities face many barriers. 

These were:

  • work can be harder to find, particularly given high cost travel
  • further to travel to JobCentres, work capability assessments etc
  • high cost of groceries and often limited choice of goods or supplier
  • high cost of fuel for heating and for transport and little choice of supplier
  • problems with fulfilment for online shopping such as high cost delivery or refusal by retailers and couriers to deliver to certain areas
  •  poor access to internet, whether due to low broadband speeds or distance to facilities like libraries
  • poor mobile phone reception
Sarah Beattie-Smith
Publication date
April 2012
Publication type