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Delivering for all: How vulnerable groups access post in Scotland

This report, based on qualitative research carried out by Progressive Partnership Ltd during Autumn 2020, explores the issues experienced by vulnerable groups accessing postal services in Scotland. The report also examines the impact of COVID on postal services and makes recommendations based on the research findings.

An executive summary of our findings is available below, along with the full report. 


Andrew Fraser
Publication date
June 2021
Publication type
Other downloads