CAS has responded to the Department of Business, Innovation and Skills (BIS) consultation on its draft bill on consumer rights. In our submission we welcome the alignment of rights for goods and services while making some suggested amendments to further protect consumer in this field.
This Bill also introduces a new set of rights for digital content however CAS is of the view that this is often unclear and not streamlined with rights for goods and services. This bill leaves consumers lacking in minimum expected rights for redress for faulty digital content and may allow for significant consumer detriment. We have made a number of points that we feel need addressing when it comes to consumers digital rights.
Finally, it is very clear to us that strong and effective consumer and business education must be a priority for the Government given the wide ranging changes to statutory rights. As the publicly-funded voice of consumers, the Citizens Advice Service across Great Britain is perfectly placed to deliver such an education programme and we would welcome early dialogue with the Government on this.