Competition Commission Inquiry into PPI

Problems relating to payment protection insurance (PPI) are a major concern for the Scottish CAB service, and we therefore welcome this opportunity to respond to the Competition Commission’s call for evidence on this topic. In 2005/06, the CAB service in Scotland dealt with a total of 442,550 new enquiries of which 61,597 related to consumer debt. This makes consumer debt our biggest single issue, accounting for 14% - or approximately one in seven – of all enquiries. In addition, last year CAB clients raised 4,677 issues relating specifically to consumer insurance.