4 Nov 2013
Scots are spending over £600,000 a week on Used Cars which are faulty – according to new evidence from Citizens AdviceScotland.
The charity reveals today (Monday 4th November) that nearly 100 Scots contact its special consumer helpline every week after being ripped off by irresponsible Used Car dealers. In one out of every 10 of these cases, the car is un-safe to drive. The figures are part of the ‘Check it, don’t regret it’ campaign launched today by the CAB service UK-wide for National Consumer Week.
16 Oct 2013
Citizens Advice Scotland fear that official figures showing the numbers of people using foodbanks are only the tip of the iceberg, and that the problem is much bigger under the surface.
The CAS statement comes on World Food Day (Wednesday 16th Oct) as the Trussell Trust reveals that 350,000 people across the UK had to use its foodbanks in the last 6 months.
10 Oct 2013
Citizens Advice Scotland have said today’s increase in SSE energy bills will hit consumers hard, and is difficult to reconcile with the company’s recent rise in profits.
7 Oct 2013
Citizens Advice Scotland (CAS) have urged people to make use of the various schemes that exist to help those who are struggling to pay their fuel bills.
A new hotline* is being launched today by the Scottish government, to set out for people the different schemes that are available to help them meet their bills and save energy (0808 808 2282). CAS also has a phone-line offering similar advice on fuel bills and also on other consumer issues (03454 04 05 06).
3 Oct 2013
Citizens Advice Scotland have backed the Financial Conduct Authority (FCA) in its latest plans to regulate the Payday Loans industry, saying it’s ‘a good step in the right direction’, but have also said more action is needed to protect people from crisis debt to payday lenders.
2 Oct 2013
Citizens Advice Scotland have urged the UK government to re-think its welfare reforms, as figures reveal that around half a million Scots had to borrow money this summer to pay for food.
The Debt Advisory Centre Scotland (DACS) has published figures showing that 1 in 10 Scots (530,000 people) had to get a ‘food loan’ in July. The figure was twice as high for young Scots (aged 18-24).
26 Sep 2013
Citizens Advice Scotland have said the Financial Conduct Authority (FCA) is right to fine Clydesdale Bank for mortgage errors, and that they hope all regulators will stand up for consumers’ rights.
23 Sep 2013
Citizens Advice Scotland have backed new efforts to beat counterfeit crime, and have urged people to report fake goods or scams via the CAB service’s Consumer Helpline on 03454 04 05 06.
The Scottish government has today launched a campaign highlighting the dangers of counterfeit scams, and their links to organised crime.
20 Sep 2013
CAS has responded to consultations on payday loans and the draft Consumer Bill of Rights. As ever, the publications take in evidence which we have collated from across the bureau network to ground our arguments in the experiences of Scots.
19 Sep 2013
Citizens Advice Scotland (CAS) has welcomed the news that the Office of Fair Trading is recommending a series of reforms to the pensions industry.
13 Sep 2013
Citizens Advice Scotland (CAS) have urged MPs to back a bill today in Westminster today which is aimed at cracking down on companies who impose unfair charges on delivery to Scottish postcodes.
CAS published a report on this issue last year which found that 1million Scots live in areas which are exploited by companies who charge excessive fees, and whose websites give inaccurate or misleading information about their delivery charges.
11 Sep 2013
Support for new Police Scotland Beat Bogus Callers push
Citizens Advice Scotland has welcomed the launch of a new Police Scotland campaign aimed at raising awareness of doorstep crime. Members of the CAS Community Action Team (CAT) attended Monday's launch in Livingston. The Beat Bogus Callers campaign will use radio adverts, booklets and posters to advise people against opening their doors to unexpected callers, and offering advice on what they should do if they become suspicious.
9 Sep 2013
Citizens Advice Scotland is urging MPs of all parties to back a new bill in Parliament which aims to tackle the problem of unfair delivery charges in rural Scotland.
The bill is being brought by West Aberdeenshire MP Sir Robert Smith, and will be debated at Westminster this Friday. Sir Robert is launching a campaign and petition on the issue today (Monday 9th September) at Westhill CAB in his constituency. This follows intensive campaigning on this issue by the Scottish CAB service over the last few years.
5 Aug 2013
The Citizens Advice service across the UK urges payday loan customers to fight back against unscrupulous lenders.
Three in four payday borrowers who got advice from the Citizens Advice consumer service had been treated unfairly by their lender and could have grounds for an official complaint to the Financial Ombudsman Service, says the national charity.
2 Jul 2013
New figures published today show that one in five families in the UK can’t afford to feed their children. The research has been published jointly by Fareshare, the Trussell Trust and Tescos.
27 Jun 2013
Citizens Advice Scotland have backed the OFT’s decision to refer the payday loans industry to the Competition Commission, over concerns about how the industry works.
27 May 2013
Citizens Advice Scotland want to hear from Scots who have been treated unfairly by payday loan companies in the last 6 months. As CAB colleagues in England and Wales today publish the findings of a survey of payday loan customers there, CAS is extending the Scottish version of the survey to allow more Scots to come forward and report their negative experiences. The survey is at http://www.surveymonkey.com/r/ScotlandPDLs .
15 May 2013
On 14 May, CAS released Offline and Left Behind: Digital exclusion amongst Scotland's CAB clients. The report shows that over three quarters of clients with benefit issues say they will struggle with the UK Government's move to 'digital by default' - moving people on to applying for benefits online only - with the UK Government having a target of 80% of applicants doing so. A total of 76% of CAB clients said they would struggle to apply for a benefit online including 39% who said they could not apply online at all and so are at risk of losing their only source of income as a result.
14 May 2013
Over three quarters of Scottish benefit claimants say they will struggle with new rules forcing them to apply for their benefits online, and so may lose their only source of income as a result.
1 May 2013
Citizens Advice Scotland are urging Scots to join the fight against scams and fraudsters, as a new UK-wide campaign gets underway.