Job Details
More about the job
Airdrie CAB is looking for a highly motivated person with the drive and enthusiasm to provide tribunal representation in the area of Welfare Rights for North Lanarkshire CAB Tribunal Representation Unit funded by Aspiring Communities Fund with Support from European Social Fund. The Tribunal Representation project aims to provide a holistic service and increase the capacity for tribunal representation across North Lanarkshire through provision of direct representation, referrals to other organisations or second tier support to advisers.
The Welfare Rights Adviser will provide tribunal representation at first tier tribunals to anyone seeking support during the benefit review or appeal process and prepare cases for upper tribunal. The work will predominantly involve tribunal representation but also occasional provision of support and advice to CAB and other agency advisers, delivery of training and marketing and contributing to social policy work.
The successful candidate will have a sound understanding of social welfare rights and a successful track record of working with office systems and procedures. They will have have excellent teamwork, communication and organisational skills and be computer literate. They will have an understanding of the importance of excellent customer care, have a good awareness of how rights and advice issues impact on the local community and experience of tribunal representation.
Please return your completed pack marked Private and Confidential by post or email to:-
Email: recruitment@airdriecab.casonline.org.uk
Address:
F.A.O Bureau Manager, Airdrie CAB, 14 Anderson Street, Airdrie, ML6 0AA
Telephone: 01236 757326
Airdrie CAB was formed in 1971 and became a Charitable Company Limited by Guarantee in 1995. It is a member of the nationally recognised brand of Citizens Advice Bureau (CAB) and has continued to develop in response to the needs of the residents of Airdrie, North Lanarkshire and surrounding areas. The organisation is a member of the umbrella body Citizens Advice Scotland that provides guidance and support to all Citizens Advice Bureau in Scotland (CAS). The twin aims of the service are:
- To provide the advice people need for the problems they face
- To improve the policies and practices that affect people’s lives.
Airdrie CAB is well placed to recognise trends and identify particular needs and lack of services for specific groups. Enquiries are across a wide range of fields, and clients expect high quality advice and assistance (including representation at tribunals and in Court when appropriate) on what are, at times, highly complex matters. The main enquiries at the present time relate to problems with welfare benefits and money; employment; goods and services; housing; and family and personal situations
The Bureaux is open Monday to Friday 9.00 until 16.30 with an evening surgery once per week 16.30 to 19.30. We have a team of 23 core and project staff and in addition we have over 24 volunteers, the bureau provides a free, confidential, independent and impartial service for community residents on a wide range of issues including:
- Debt and money
- Welfare Rights
- Consumer issues
- Immigration
- Employment and workforce problems
- Housing
- Relationship and family issues
- Discrimination
- Health services
- Legal rights & responsibilities
Airdrie CAB is a trusted and well respected organisation. It enjoys high levels of client satisfaction and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.
It is recognised as a Charity with Office of the Scottish Charity Regulator (SC12238), and operates as a Company Limited by Guarantee (157177) and is registered with Financial Conduct Authority (FRN 617437).
For a full overview of all our services and current work, please visit our website at: www.airdriecab.org.uk
