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Senior Officer (Brand & Digital) - Citizens Advice Scotland

Job Details

Job title
Senior Officer (Brand & Digital)
Closing date
Friday 21 June 2019
Thursday 4 July 2019
Hours per week
Type of contract
£27,810 - £30,000 per annum, commensurate with experience

More about the job

About the job

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

The Impact team at Citizens Advice Scotland seeks to achieve positive change through two main routes:

  • Informing and empowering individuals to take action through information, education and campaigning

  • Changing policy, practice and law

We work with governments, regulators and business at a UK and Scottish and education campaigns.

The Senior Officer (Brand & Digital) will be responsible for the planning and delivery of the Citizens Advice network’s digital channels and ongoing development and maintenance of the brand.

The successful candidate will have relevant experience of working in a digital marketing and social media role, including planning, implementing and evaluating the work to change websites as well as  awareness of changing trends and new tools in digital and data-driven marketing and an understanding on how to utilise them effectively. You will also have excellent communication skills, including the ability to write in a compelling, accurate and convincing way for a diverse range of people. 

This role offers an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network.

For more information, please refer to the Job Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:


In addition, we ask you to provide a written statement with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.


Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)