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Patient Adviser (Patient Advice and Support Service) - Peebles and District Citizens Advice Bureau

Job Details

Job title
Patient Adviser
Closing date
Wednesday 12 December 2018
Wednesday 19 December 2018
Peebles and District Citizens Advice Bureau with travel across the Scottish Borders
Hours per week
Type of contract
Fixed Term to 31 March 2020
£18,330 (pro rata of £25,662). 28 days annual leave (pro rata of 35) including public holidays

More about the job

About the job

Patient Advisers will work with the three citizens advice bureaux in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via the national PASS website.  The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS. 


The Patient Rights (Scotland) Act was passed in February 2011.  The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, and provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.

How to apply

A full job description and application form are available to download using the links at the bottom of this page. They are also available on the Peebles CAB website at  Please email completed application forms to Gill Westwood, Manager, Peebles and District Citizens Advice Bureau ( or post to Gill Westwood, Manager, Peebles and District Citizens Advice Bureau, Chambers Institution, High Street, Peebles, EH45 8AG.

Closing date for applications is 12 noon on Wednesday 12 December 2018