Network Engagement Officer - Citizens Advice Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.  

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project co-ordination.  We are currently looking for a full time Network Engagement Officer to support our work on Welfare Reform Mitigation and to help us foster a member-focused culture, supporting colleagues to communicate and engage members effectively on related matters. The role is offered on a fixed- term basis until 31 March 2020 and is based in Edinburgh.

As a Network Engagement Officer you will work as an integral part of the service development team, delivering work to engage and support member organisations of Citizens Advice Scotland with a range of new service models, projects and programmes. 

Within the scope of this role, you will be working in close partnership with stakeholders as they develop new processes and engage with those with direct lived experience of systems to ensure their experiences are represented. You will also provide coordinated communication to stakeholders of information and feedback from members of their experience of front line delivery.

You will be able to demonstrate your ability to analyse complex information, make decisions and formulate recommendations quickly, communicating clearly and accessibly. Your interpersonal skills are highly developed to be able to engage with and adapt to different audiences. You will possess excellent negotiation and influencing skills in order to achieve the best practice amongst the network. Within your role as a Network Engagement Officer, you will be expected to plan and work effectively under pressure to deadlines.

This role offers the opportunity to be part of an exciting project which will make a real difference to citizens' lives.

For more information, please refer to the Job Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.