Legal Services Co-ordinator/Trainee In-Court Adviser - Airdrie Citizens Advice Bureau

We have an exciting opportunity for a highly motivated, enthusiastic individual to join our fast-expanding team. This role is based within Airdrie CAB’s (SLAB funded) Legal Services Division. The Legal Services Coordinator/Trainee In-Court Adviser will coordinate and allocate enquiries to other members of the team and carry a small caseload.  You will be working within a small but busy department, this is a fast paced and varied role and as such, we are looking for someone who is ready to take on a new challenge and develop their skills. The post holder will operate within the agreed policies of Airdrie CAB and ensure effective implementation of organisational systems including referrals, allocation, case management, monitoring, recording and reporting of work and outcomes.  Experience is not essential for this role as full training will be given to the correct candidate.

Key Responsibilities

• Keep all records confidential, safe and accessible for future retrieval
• Maintaining physical and electronic filing systems
• Photocopying, scanning and other administrative functions
• Liaise with Bureau and CAS IT Support regarding any technical issues
• Maintain supplies and order stationery/equipment for the Legal Services
• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service and the organisation.
• At all times, demonstrate commitment to the aims and policies of the CAB service
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues

Professional Development

• Advocate the Citizens Advice Bureau at all times
• Prepare for and attend supervision sessions/staff meetings/working group meetings as appropriate
• Assist with project initiatives for the improvement of services

Personal Specification - Desirable

• Excellent communication skills - able to communicate ideas in writing and orally
• Excellent organisational skills
• Ability to work to tight deadlines and respond quickly to new demands
• Ability to work as part of a team, good communicator
• Commitment to quality customer care
• Willing to be flexible and adaptable in meeting the needs of the service
• Able to work on own initiative
• Ability to operate as a team player and communicate effectively with colleagues and managers.
• Awareness of the social needs of local communities and services provided by the voluntary sector

Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate.