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Housing and Welfare Officer (part time, fixed term) Airdrie Citizens Advice Bureau

Job Details

Job title
Housing and Welfare Officer
Closing date
Sunday 29 April 2018
Hours per week
21 hours per week
Type of contract
Fixed term
£22,254 – 26,101 Pro rata

More about the job

About the job

Airdrie CAB is looking for a highly motivated person with the drive and enthusiasm to provide comprehensive specialist housing, welfare and debt advice. The successful candidate will be able to demonstrate the skills and commitment to provide assistance and negotiation to women impacted by domestic abuse.

The successful candidate will provide specialist level housing, welfare and debt advice, assistance and negotiation to clients. The role specifically focuses on providing information, practical and emotional support to women through their abuse experience and recovery. To assist clients with other related problems where they are an integral part of their case, and refer to other advisers or specialist agencies as appropriate.

The successful candidate will have a successful track record of working in a client facing environment. They will have experience of working with office systems and procedures. They will have excellent teamwork, communication and organisational skills and be computer literate.

We expect candidates to be self-motivated and results driven and passionate about social justice. They will have an understanding of the importance of excellent customer care, have a good awareness of how rights and advice issues impact on the local community and have a commitment to voluntarism, equality and diversity.

Please note: It is an occupational requirement that applications are open to women only, as permitted under Schedule 9 of the Equality Act 2010.

How to apply

Please return your completed pack marked Private and Confidential by post or email to:-


Address: F.A.O Bureau Manager, Airdrie CAB
14 Anderson Street
Telephone: 01236 757326 for any enquiries.

About the employer

Airdrie CAB was formed in 1971 and became a Charitable Company Limited by Guarantee in 1995. It is a member of the nationally recognised brand of Citizens Advice Bureau (CAB) and has continued to develop in response to the needs of the residents of Airdrie, North Lanarkshire and surrounding areas. The organisation is a member of the umbrella body Citizens Advice Scotland that provides guidance and support to all Citizens Advice Bureau in Scotland (CAS). The twin aims of the service are:

• To provide the advice people need for the problems they face
• To improve the policies and practices that affect people’s lives.

Airdrie CAB is well placed to recognise trends and identify particular needs and lack of services for specific groups. Enquiries are across a wide range of fields, and clients expect high quality advice and assistance (including representation at tribunals and in Court when appropriate) on what are, at times, highly complex matters. The main enquiries at the present time relate to problems with welfare benefits and money; employment; goods and services; housing; and family and personal situations

The Bureaux is open Monday to Friday 9.00 until 16.30 with an evening surgery once per week 16.30 to 19.30. We have a team of 23 core and project staff and in addition we have over 24 volunteers, the bureau provides a free, confidential, independent and impartial service for community residents on a wide range of issues including:

• Debt and money
• Welfare Rights
• Consumer issues
• Immigration
• Employment and workforce problems
• Housing
• Relationship and family issues
• Discrimination
• Health services
• Legal rights & responsibilities

Airdrie CAB is a trusted and well respected organisation. It enjoys high levels of client satisfaction and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.

It is recognised as a Charity with Office of the Scottish Charity Regulator (SC12238), and operates as a Company Limited by Guarantee (157177) and is registered with Financial Conduct Authority (FRN 617437).

For a full overview of all our services and current work, please visit our website at: