Help to Claim (Universal Credit) Adviser – Falkirk Citizens Advice Bureau

Falkirk Citizens Advice Bureau are looking for an adviser to deliver a holistic advice and support service aimed at clients on completing their initial Universal Credit Claim and support them through to their first payment.  This involves helping with online forms, the evidence required, and verifying their identity online using telephone, web chat and video call facilities. 

We are looking for a client-focused individual preferably with experience of Social Security benefits (Universal Credit). In this role you will use telephony, email, Webchat and video call facilities.

To succeed, you will have relevant experience and knowledge of current welfare benefits (Universal Credit) and have the ability to analyse the client’s needs and be able to provide the client with advice on eligibility for Universal Credit and support the client through the application process. You will also be able to support the client to gather the information or evidence needed to complete the claim.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and be well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, online forms and Microsoft Office applications is essential.

Committed, results-driven and supportive to the needs of others, you will be able to work well within a team and have a willingness to follow and develop agreed procedures.

Fixed-term contract to 31 March 2024