Help to Claim Adviser (Universal Credit) Hamilton Citizens Advice Bureau

The Citizens Advice network is set to deliver a comprehensive, enhanced support service called Help to Claim. From April 2019, Hamilton Citizens Advice Bureaux will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

Hamilton CAB is seeking to recruit a Help to Claim Adviser (Universal Credit) for 17.5 hours per week. This post will form part of a network of advisers across Lanarkshire operating a rota system.

We are looking for a citizen-focused individual with experience of providing welfare benefits advice, to join us as a Help to Claim Adviser (Universal Credit). In this role you will be using telephony and webchat to help /ensure our citizens get the support they need face to face.

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

As Help to Claim Adviser (Universal Credit), you will deliver a holistic advice and support service aimed at citizens on completing their initial Universal Credit claim, and to support them through to their first payment. This will involve helping with the online forms, the evidence required, and verifying their identity online using telephone and webchat.