Help to Claim Adviser (Universal Credit); Fixed-term - Perth Citizens Advice Bureau

Universal Credit is a fundamental part of our social security system and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment.

We are looking for someone with knowledge and experience of welfare benefits to join our existing Help to Claim team.

As a help to claim adviser you will provide end to end telephone, web chat and video support for Universal Credit claimants. This will include carrying out benefit checks to ensure that Universal Credit is the best option for the client and supporting them through the application process.

You’ll be joining a remote team which provides a supportive and collaborative work environment which empowers staff to deliver the best possible service for our clients.