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Help to Claim Adviser (2 Posts), Citizens Advice and Rights Fife

Job Details

Job title
Help to Claim Adviser
Closing date
Friday 15 March 2019
35 hour post based in West Fife, 21 hour post based in Central Fife
Hours per week
Full Time 35 Hours and Part Time 21 Hours
Type of contract
Fixed term
£21,808* (pay award pending) Part Time Post Pro Rata

More about the job

About the job

Citizens Advice and Rights Fife (CARF), is an independent and innovative advice organisation providing holistic advice and support to local people.

The Citizens Advice network in Scotland is set to deliver a comprehensive, enhanced support service called Help to Claim. From April 2019 CARF will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

CARF is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the support they need.  This includes supporting with online forms, the evidence required, and verifying their identity online.

The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit.  Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

How to apply

If this is you, please download the application pack from our website at or for an informal discussion contact David Redpath on 01592 765408.