Generalist Support Adviser (Permanent, Part Time), Glasgow - Maryhill and Possilpark Citizens Advice Bureau

The Generalist Support Adviser role is the first point of contact for the public, clients and for third parties visiting the Bureau. You will present a friendly, welcoming and professional face of the service to all you encounter. You will ensure clients and third parties are directed through the most appropriate route to service in an efficient and courteous manner. Maintaining and following Bureau procedures and protocols to ensure an efficient and high quality service will be of utmost importance.

This is an exciting time to be working for us, in what is our 35th anniversary of excellent advice services provision to local communities in north-west Glasgow. The recent appointment of a new Chief Officer and a strong Board of Directors to lead our dedicated team of staff and volunteers, as well as the creation of this new role, means we are well equipped for this next exciting and important phase in our Bureau’s development.