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Content Researcher and Writer - Citizens Advice Scotland

Job Details

Job title
Content Researcher and Writer
Closing date
Wednesday 20 February 2019
Monday 4 March 2019
Hours per week
21 hours per week
Type of contract
Fixed term
£24,750 - £27,000 per annum (pro-rata), commensurate with experience

More about the job

About the job

Citizens Advice Scotland, based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux across Scotland.


Citizens Advice Scotland, our 60 member Citizen Advice Bureaux, the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2017/18 the Citizens Advice Service in Scotland helped over 295,100 clients in Scotland deal with over one million issues overall.


We are currently recruiting for a part time Content Researcher and Writer to join our Digital Advice Content Team.


The delivery of Scotland's new Social Security Agency marks a significant change for Scotland - be part of this by writing advice content on the 11 new devolved benefits and other devolved areas.


Citizens Advice Scotland is going through an exciting period of change, with an enhanced focus on what people want from the service and a move to providing more multichannel advice. The Digital Advice Content Team plays a key role in this transformation.


You'll bring a skill for writing great copy, a solid understanding of the current social security system, ability to interpret legislation and ideally an awareness of UX and digital publishing.


The post is based in Edinburgh, although occasional travel and overnight stays will be required.


For more information, please refer to the Application Pack which can be downloaded using the links below.


Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please download the CAS benefits document in the application pack at the bottom of this page.

How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:


In addition, please refer to the job description and provide a written statement that addresses how you meet the requirements of the role.  In your written statement, please provide examples which demonstrate how you meet the requirements. Your statement should specifically address the following essential criteria: 

  • Current knowledge and experience of working with the benefits system and an understanding of the proposals for a devolved social security system on Scotland.

  • Skills to regularly produce digital content that communicates complex information clearly, accurately and accessibly for both a specialist and generalist audience.

  • Strong analytical skills to establish user need using a range of data sources and evidence including Google Analytics

  • The ability to research, assimilate and organise complex information, including primary and secondary legislation into advice content quickly and effectively.

  • Proven capacity to work with accuracy and attention to detail under the pressure of deadlines.

  • Ability to demonstrate a good knowledge of Scottish parliamentary processes and a good understanding of the devolved areas of Scottish law.

  • Ability to work on own initiative, organising and prioritising workload to meet agreed targets.

  • Ability to work as part of a team, contributing to the overall strategic goals of the team.

  • Flexibility to be willing and able to take on a range of tasks shared across the team.

Equality and diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)