Application Manager - Citizens Advice Scotland

This is a great opportunity to play a vital role in an influential organisation that campaigns for a fairer Scotland where people are empowered and their rights respected.

The IT team provide support to approximately 140 Citizen Advice Scotland staff, and 2,500 staff and volunteers within the Bureaux network supporting over 160 physical locations.  This comprises operational support and maintenance of the corporate network and data processing infrastructure for CAS and Bureaux, comprising hardware, software, network infrastructure and a variety of databases, most notably the case recording system databases (CASTLE and Servicemail).

We are currently looking for an Application Manager on a fixed term basis until the beginning of February 2020.

The Application Manager leads the team who are primarily responsible for case recording development co-ordination, development issues, testing, new implementations, data management and liaison as well as other shared applications.

The Application Manager manages and leads the Application team to support bureaux in the continued usage of case recording systems, and to manage the implementation of new developments and/or new products as required.

The Application Manager also works nationally with bureaux and Citizens Advice Scotland staff to ensure that support and implementation is delivered in line with agreed timescales and objectives, and that transitional arrangements are effective.

The successful candidate will demonstrable an experience of delegating and supervising work within a project team as well as depth and breadth of proficiency and experience in project management and/or software developments gained through work experience. You will also have excellent communication, analytical and organisation skills.

For more information, please refer to the Application Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please download the CAS benefits document in the application pack at the bottom of this page.