Response which sets out the Scottish Government's proposed principles of charging for the time period 2010-2014.
Citizens Advice Scotland is pleased to have the opportunity to respond to the Scottish Government document ‘Paying for water services 2010-2014: A consultation on the principles of charging for water services’. Our response is based on the actual experiences of CAB clients, anonymised and presented as client case evidence. This is made possible by the service’s social policy feedback mechanism. Bureaux throughout Scotland highlight the problems in their area by sending in specific case examples that are indicative of wider issues. This information is collated and analysed by CAS, in conjunction with statistics from each bureau detailing the issues about which their clients are seeking advice and assistance.