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Advice in Scotland 2015-16

A summary of evidence gathered by Citizens Advice Bureau about their work

During 2015/16 Citizens Advice Bureaux supported over 260,000 clients across Scotland with over 910,000 advice needs, none of which could have been achieved without the almost 2,400 volunteers and 1,000 paid staff.  If standard opening hours are used as a benchmark, that would imply that one advice query is dealt with every 19 seconds!  

The 'Advice in Scotland 2015-16' report provides all the detail, while the briefing paper covers the highlights.

CAS Research Team
Publication date
February 2017
Publication type