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  1. 24 Jun 2016

    Your rights around work, claiming benefits and life in the UK won’t change unless new laws are passed. This will take time.

  2. The Competition and Markets Authority has today (Friday) published the final report of its two-year Energy Markets Investigation, articulating issues around ensuring that the market works for all consumers fairly, transparency, and competitiveness in the market.

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  3. 16 Jun 2016

    Author: Fraser Sutherland, CAS Policy Officer

    How true is the old saying you wait half an hour for a bus and then three turn up at once? Well if you speak to consumers in large parts of rural and remote Scotland you find there often is only one bus a day never mind three.

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  4. 16 Jun 2016

    Consumers across Scotland are facing challenges every day in just getting from A to B using local bus services, according to new research by 16 Scottish Citizens Advice Bureaux and Citizens Advice Scotland.

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  5. 9 Jun 2016

    The Consumer Futures Unit invites you to register for our upcoming conference ‘Energy in Scotland – the Future for Consumers’ on 29th June.

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  6. 7 Jun 2016

    Author - Rob Gowans, CAS Policy Officer

    It’s been a long wait for Universal Credit to arrive. Much has been written about its delayed arrival, IT gremlins and various projections about winners and losers from the new system. Finally, with Universal Credit now live across Scotland, we’re able to see how it works for people who claim it – and there’s a number of practical challenges that need to be addressed.

  7. 7 Jun 2016

    The UK Government’s much-heralded change to the social security system contains a number of inherent flaws which are causing serious problems for people in need, according to a detailed new report from Citizens Advice Scotland.

  8. 27 May 2016

    A third of CAB clients find themselves digitally excluded, according to new research.

  9. 25 May 2016

    CAS strongly refutes claims that the charity is ‘on the brink of collapse’ and that the UK Government are looking to ‘offload’ CAS to the Scottish Government.

  10. 20 May 2016

    New air weapons licensing laws come into force later this year.

  11. 17 May 2016

    CAS visit Island Post Offices

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  12. 3 May 2016

    We are delighted to announce that Information Officer Dorothy Buchanan has been shortlisted as a finalist for the SCVO’s Scottish Charity Awards - Exceptional Employee Category. 

    A panel of judges will decide on the outcome of the Exceptional Employee award, but all finalists will also be included in the People’s Choice Award which everyone can vote for here.

    Voting closes on 13th May!

  13. 3 May 2016

    CAS is undertaking an independent assessment review of its governance arrangements and has today announced the appointment of Deloitte to lead this process.

  14. 27 Apr 2016

    Citizens Advice Scotland is delighted to announce the appointment of Donna Holligan as Head of Finance.

  15. 27 Apr 2016

    Author - Rhiannon Sims, Policy Officer

    Today, the Joseph Rowntree Foundation has published the first comprehensive study into destitution in the UK and has revealed that 1.25 million people, including over 300,000 children, were destitute in 2015. These figures are an alarming warning that more needs to be done to prevent people from experiencing periods of no income, and to provide adequate support when people are faced with a crisis. 

  16. 22 Apr 2016

    Citizens Advice Scotland (CAS) confirms that the dismissal of the former Chief Executive, Margaret Lynch, for gross misconduct, has been upheld following an appeal.

  17. 20 Apr 2016

    Foundation Scotland’s Flood Recovery Appeal will close for applications at 4pm on 27 May 2016.

  18. 18 Apr 2016

    It seems like purchasing very nearly anything these days requires one to submit to extensive terms and conditions (T&Cs).  If you’re anything like me when presented with screeds of small print, at best you may make an attempt to skim the agreement until you lose the will to navigate through the baffling legalese (which usually occurs after the first sentence) or simply give up after your eyes get tired of squinting.  Most of the time, I avoid this altogether by quickly acquiescing to T&Cs with a swift click of the mouse or hasty signature, hoping I’ve not consented to anything ethically or economically dubious.

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  19. 14 Apr 2016

    Following our recent announcement, which announced that CAS would be conducting a governance review, CAS can now confirm the high level outline for reviewing the organisation’s governance landscape.  

  20. 6 Apr 2016

    Over 6,000 Scots contacted the CAB service last year to report problems with landlords and poor housing in the private rented housing sector. This is an increase of 23% over the previous two years, and amounts to 24 cases every working day.

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