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Lessons learned for effective public sector engagement with flood risk communitiesPublication date:November 2017The Consumer Futures Unit launches a new report today setting out a clear framework to support effective community engagement activities during the delivery of measures to help mitigate flooding.
Riding the Waves: Keeping the community on board is based on independent consumer research into the experience of local community resilience groups, Scottish Water and Scottish local authorities. The report looks at good practice in community engagement based on a series of consumer engagement principles.
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Publication date:November 2017
Citizens Advice and Citizens Advice Scotland has produced this guide for organisations supporting PPM users. It sets out 5 key support areas and how these can be tailored to PPM users. Organisations should use these guidelines to ensure they are providing appropriate and effective support to PPM users, both in-house and through partnership work.
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Scottish Government consultationPublication date:September 2017Citizens Advice Scotland welcomes the opportunity to respond to the consultation, which builds on the previous consultation on the same subject carried out in 2009. Scotland’s CAB network has expertise in addressing socio-economic inequalities through the provision of independent advice, including income maximisation, benefits and money advice to groups who would be considered a priority in considering how the Socio-Economic Duty might be applied.
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Briefing from Citizens Advice ScotlandPublication date:September 2017Citizens Advice Scotland is calling for a freeze in the roll out of Universal Credit (UC) until serious policy and administrative issues have been addressed, to ensure that the positive principles behind Universal Credit can be achieved.
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Publication date:September 2017
This leaflet takes you through the seven consumer principles, which guide the work of CAS. The principles were developed over time by consumer organisations based in the UK and further afield. They provide a sound basis to change organisations from thinking about consumers, to thinking like consumers in order to ensure that decision making is designed around their needs.
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Scottish Parliament Social Security Committee call for evidencePublication date:August 2017In 2016/17, Scotland’s CAB network provided advice on 94,301 new issues relating to the benefits being devolved, representing 37% of benefits advice given, or 16% of all advice given by Scotland’s citizens advice bureaux in that year. CAS has provided a substantial body of evidence based on CAB clients and advisers’ daily experiences of engaging with the current system, together with their priorities for the new Scottish system.We look forward to continuing to work with the Scottish Parliament and Scottish Government to ensure the new system is fair, equal and responsive with Scotland’s citizens at the heart of it.
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Publication date:August 2017
Response to the Department for Work and Pensions Consultation on proposed reforms to the Funeral Expenses Payments scheme.
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Publication date:July 2017
The Scottish Government are undertaking a review of the National Transport Strategy (NTS) in order to develop a successor to the current strategy. The new transport strategy will set out the vision for transport over the next 20 years.
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Study on the affordability of water and sewerage charges based on low income householdsPublication date:June 2017
The Consumer Futures Unit of Citizens Advice Scotland is inviting tenders for research into a Study on the affordability of water and sewerage charges based on low income households
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The role of medical evidence in the benefits systemPublication date:June 2017Our ‘Burden of Proof’ report explores the role that medical evidence plays in assessing ill health and disability benefits, from the perspective of Citizens Advice Bureaux clients, advisers and some of the professionals involved.
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Scottish Parliament Local Government and Communities Communities CommitteePublication date:June 2017
Though not the only driver of homelessness, the past five years have seen a large increase in the number of rent arrears issues dealt with by Scotland’s CAB network. CAS is commencing research to examine the causes and consequences of rent arrears for CAB clients, including those who become homeless as a result. This submission examines CAB data related to homelessness and rent arrears, as well as some of the causes of rent arrears that can lead to evictions and homelessness.
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A snapshot of citizens advice bureaux clientsPublication date:June 2017Our 5th edition in the 'Who Are You?' series, coming to you in a new format, describes those coming to citizens advice bureaux in Scotland for advice during November 2016.
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Publication date:May 2017In November 2016, the Benefit Cap was reduced to £384.62 per week for families. Official figures suggest that 3,642 households in Scotland will have their housing support capped as a result of the lowering of the Cap, compared with 745 households prior to
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A look at how people in Scotland feel about finances, credit and debtPublication date:May 2017We asked people from across Scotland about their relationship with money, debt, credit, and planning for the future.
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Publication date:May 2017The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to district heating in Scotland.
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Scottish Parliament Social Security Committee inquiryPublication date:May 2017
CAS is generally concerned about the restriction on families to only being able to claim Child Tax Credits or Universal Credit for two children. Advice on Child Tax Credits is one of the most common issues that clients seek advice on, with 13,363 new issues during the year, an increase of 14% compared with the previous 12 months. A CAB client profile survey in November 2016 showed that 9.3% of clients (1 in every 11) who were given advice on an issue related to Child Tax Credits were from a large family, with three or more dependent children.
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Work and Pensions Committee InquiryPublication date:April 2017In November 2016, the Benefit Cap was reduced to £384.62 per week for families.
Official estimates suggest that 5,000 households in Scotland will have their housing support capped as a result of the lowering of the Cap, compared with 745 households prior to the change.
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A report to the Consumer Futures Unit of Citizens Advice ScotlandPublication date:April 2017
This report examines recent changes in the cost of household water and sewerage charges in Scotland. It examines the position across all consumers, but focuses in particular on those on low incomes and examines in detail the issue of affordability for those in receipt of state benefits.
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Publication date:April 2017The Citizens Advice Service in Scotland isn’t just the country's leading independent advice service. It is also a leading advocate for social change. This document outlines the issues that Citizens Advice Scotland will focus on and the changes that we aim to influence in the next year and beyond.
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Scottish Parliament Social Security Committee call for evidencePublication date:March 2017
Citizens Advice Scotland welcomes the opportunity to submit evidence to inform the Committee’s consideration of the Bill. Scotland’s CAB Service sees the effects of child poverty on a daily basis, and the majority of advice provided by citizens advice bureaux in Scotland relates to issues related to maximising low incomes, particularly access to social security benefits and dealing with problem debt.
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Stressed About Debt? High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.