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Publication date:May 2019
Our series of briefings, 'Voices from the Frontline', demonstrates the impact of changes to the UK social security system on people in Scotland. This latest briefing considers the barriers to maintaining Universal Credit claims online.
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Publication date:May 2019
CAS has responded to the Competition and Markets Authority's Funeral Market Statement of Issues consultation.
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CAS responds to new Commission's call for evidencePublication date:May 2019
The Scottish Government has established the Infrastructure Commission for Scotland to provide independent, informed advice on the creation of a 30-year infrastructure strategy to meet the country’s future economic growth and societal needs. To support this, the Commission issued a call for evidence.
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Publication date:May 2019
Citizens Advice Scotland has responded to a consultation on the use of Protected Trust Deeds (PTDs)
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Publication date:April 2019
CAS welcomes the opportunity to respond to the Scottish Government’s consultation on local connection and intentionality. In 2017/2018, CAB advised on 9,700 issues relating to homelessness. 2,189 of these issues were related to homeless assessments, processes and procedures, including the local connection and intentionality rules.
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Publication date:April 2019
CAS welcomes the opportunity to respond to the Work and Pensions Committee's on-going inquiry into Universal Credit.
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Scottish Parliament debatePublication date:April 2019
Citizens Advice Scotland has consistently raised a substantial number of issues associated with the rollout of Universal Credit that have caused stress, detriment or hardship to CAB clients. The rising level of in-work poverty during the last five years has also been a concern for CAS.
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Publication date:April 2019
Citizens Advice Scotland (CAS) welcomes the opportunity to respond to this consultation on making Scotland a Good Food Nation.
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Publication date:April 2019
Citizens Advice Scotland (CAS) welcomes the opportunity to respond to the Social Security Advisory Committee's call for evidence on the Universal Credit Claimant Commitment.
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Scottish Government consultationPublication date:April 2019Citizens Advice Scotland (CAS) welcomes the introduction of the Job Grant, which will provide much-needed support to young people who have been unemployed for six months or more as they start in a job.
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Publication date:March 2019People can be vulnerable at different stages in our lives. When we are, we are likely to need water, light and heat more than ever. In this country we are entitled to receive extra help, such as receiving additional support during a power cut. However receiving this support relies on people being registered for it.
In 2018, CAS commissioned Ipsos MORI Scotland to investigate the experiences and perspectives of Scottish consumers in vulnerable situations with regard to additional support provided by essential service providers, and how could the customer experience and process of registering across sectors for additional forms of support be improved.
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Scottish Parliament Social Security Committee inquiryPublication date:March 2019Advice provided by Scotland’s CAB network in relation to rent arrears has grown by over 40% since 2012, whilst debt-related issues experienced by CAB clients in Scotland have steadily declined over the same period. Given this long-term change, investigating the cause and consequences of rent arrears for CAB clients has been a policy priority for CAS.
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Publication date:March 2019
Citizens Advice Scotland has responded to Citizens Advice Scotland has responded to the FCA's CP18/42: High-Cost Credit Review: Overdrafts consultation.
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Publication date:March 2019
CAS has responded to the FCA's consultation on Buy Now Pay Later offers.
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Publication date:March 2019
Citizens Advice Scotland (CAS) uses research and evidence to put consumers at the heart of policy and regulation in the energy, post and water sectors in Scotland. CAS is the Scottish consumer advocate on energy network issues and work closely with Citizens Advice England and Wales in this area.
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Publication date:February 2019
CAS has responded to the Work and Pensions Committee's inquiry into natural migration from legacy benefits to Universal Credit.
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Publication date:February 2019
Citizens Advice Scotland has responded to SEPA’s draft water supply and wastewater sector plan.
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Publication date:February 2019
Citizens Advice Scotland (CAS) uses research and evidence to put consumers at the heart of policy and regulation in the energy, post and water sectors in Scotland. We work with government, regulators and business to put consumers first, designing policy and practice around their needs and aspirations.
CAS is the Scottish consumer advocate on energy network issues. Although separate organisations, we work closely with Citizens Advice England and Wales in this area. Our response below focuses on Scottish specific points which we believe are important considerations for the TCR.
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Publication date:January 2019
CAS has responded to the Accountant in Bankruptcy's building a better debt arrangement scheme consultation
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Evidence to the Scottish Parliament Social Security CommitteePublication date:January 2019The Social Security Charter has the potential to improve the experience of using the social security system for people who need support from it. CAS broadly welcomes the content of the draft Charter. It is essential that these commitments are embedded into the system in practice, and go beyond ‘words on a page’.
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Stressed About Debt? High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.