This briefing sheet provides an introduction to the new Patient Advice and Support Service.
The Patient Advice and Support Service (PASS) began on 1st April 2012 and is part of the Scottish Citizens Advice Bureau (CAB) Service . The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health. The service promotes an awareness and understanding of the rights and responsibilities of patients. It also advises and supports people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.
PASS enhances and replaces the Independent and Advice Service (IASS). IASS was also a CAB based advice service for NHS Scotland patients and their representatives, which ensured clients across Scotland received support to engage effectively with the NHS. Clients who were receiving support from IASS at the end of March have benefitted from the continuity of service provision from IASS to PASS.