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Publications

  1. Rob Gowans
    Publication date:
    July 2014

    This briefing focusses on a concerning aspect of the rise of the zero hours contract – the insecurity of working hours and income caused by workers being guaranteed no set amount of work, or even any hours at all in any given week. The human impact of the insecurity of income can be seen through the stories of CAB clients who have been forced to borrow from payday lenders and even resort to food banks because of significant variances in their pay from week to week. In this situation, budgeting can be impossible and the safety net of the benefits system inaccessible because of the unpredictable nature of their working hours.  We make a number of recommendations including a call for workers on a zero hours contract to be given a statutory ‘right to request’ a contract that guarantees hours, without fear of dismissal.

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  2. Consultation on the Consolidation of Public Drinking Water Regulations
    Sarah Beattie-Smith
    Publication date:
    July 2014

    Citizens Advice Scotland welcomes the opportunity to respond to the Scottish Government’s consultation on changes to the Scottish Public drinking water quality regulations. It is anticipated that these changes will align the current legislative framework more closely with the EU’s Drinking Water Directive.

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  3. Beth Reid
    Publication date:
    July 2014

    This report is one of the most detailed examinations of the impact of sanctions in Scotland so far. It provides an analysis of the current system, its impact on clients , real case evidence and the findings of a survey of Scottish CAB advisers. We also provide 16 recommendations that are needed to the current  system and why they are needed.

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  4. Response to the Strategic Review of Charges 2015-21 – Draft Determination
    Gail Walker
    Publication date:
    June 2014

    Citizens Advice Scotland welcomes the opportunity to respond to the Strategic Review of Charges 2015-21 Draft Determination. Citizens Advice Scotland supports increased customer engagement in the regulatory process to bring about better outcomes for customers.

    We believe that the process laid out within the Draft Determination will strengthen the link between customer feedback and the service they receive. 

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  5. Fraser Sutherland
    Publication date:
    June 2014

    New research from Citizens Advice Scotland has found that many bereaved Scots are finding it hard to pay the growing costs of burying their loved ones.

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  6. Beth Reid
    Publication date:
    June 2014

    In October 2013 the Department for Work and Pensions (DWP) made it a requirement that all claimants for benefits who wanted to take a case to appeal would have to get a DWP decision maker to reconsider the decision first. This is known as a mandatory reconsideration. Whilst claimants must ask for mandatory reconsideration within four weeks from the notice of a decision; there are no timescales within which the DWP have to respond though the aim is within 16 working days.

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  7. Publication date:
    June 2014

    ‘Kinship care’ is the term for people who look after children who are part of their extended family. They can be the grandparents, siblings, aunts/uncles or close friends of children whose parents are no longer able to care for them. These people do a great service for the children by providing a stable family home and to society by saving the money that would be spent if the state needed to care of these children.

  8. Fraser Sutherland
    Publication date:
    May 2014

    The number of Scots falling victim to financial rip-offs is increasing dramatically. A special helpline set up by CAS to deal solely with consumer issues saw a 14% increase last year in calls about scams.

  9. CAS Information Team
    Publication date:
    May 2014

    This fact sheet tells you about ending a civil partnership in Scotland. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB. 

    You can also download fact sheets about getting divorced in Scotland and ending a relationship when you've been living together.

  10. Evidence to Scottish Parliament Equal Opportunities Committee
    Rob Gowans
    Publication date:
    May 2014

    CAS submitted written evidence to the Equal Opportunities Committee's follow-up inquiry to their 'Having and Keeping a Home' report in 2012 which examined the causes of homelessness amongst young people and steps that could be taken to prevent it.

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  11. CAS Information Team
    Publication date:
    May 2014

    This fact sheet tells you about ending a relationship when you've been living together. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

  12. CAS Information Team
    Publication date:
    May 2014

    This fact sheet tells you about divorce in Scotland. It includes guidance for what to think about and the practical steps you need to take. If you need it, you can get more advice from your local CAB.

  13. Katey Tabner
    Publication date:
    May 2014

    Advice in Scotland 2012/13 is Citizens Advice Scotland’s state of the nation report on the problems that people are experiencing across the country. 

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  14. Scottish Water regulatory period 2015-21
    Gail Walker
    Publication date:
    May 2014

    Citizens Advice Scotland welcomes the opportunity to submit evidence to the Infrastructure and Investment Committee on the Strategic Review of Charges 2015-21. 

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  15. Keith Dryburgh
    Publication date:
    April 2014

    Our series of briefings ‘Voices from the Frontline’ show the reality of the impact of current welfare changes on the people of Scotland. We highlight the experiences of the thousands of clients advised by CAB in Scotland and make recommendations for change.

  16. Keith Dryburgh
    Publication date:
    April 2014

    CAS has submitted evidence on food parcels to the Welfare Reform Committee ahead of an oral evidence session on the 29th April 2014. 

     

  17. Beth Reid
    Publication date:
    April 2014

    Claiming sickness and disability benefits can be a stressful process, and many bureaux clients feel that the medical assessments for the benefit do not reflect their difficulties. 

    They often feel they need additional evidence from their doctor to demonstrate the true picture, but getting this evidence and having it considered can be difficult and costly.

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  18. Case evidence and statistics from the Scottish CAB service
    Fraser Sutherland
    Publication date:
    April 2014

    The Scottish CAB service have seen payday loans as one of the fastest growing areas of work in the last year. This evidence report reveals case evidence and statistics from our 2013 payday loan survey.

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  19. The Postcode Penalty: The Business Burden
    Rob Gowans
    Publication date:
    April 2014

    The Scottish CAB service has been campaigning on the issue of unfair delivery
    charges for the past four years.

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  20. Beth Reid
    Publication date:
    April 2014

    CAS provided written evidence to the Scottish Parliament’s Welfare Reform Committee’s investigation into the new sanctions regime. 

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